Issue with Proximity Sensor during calls - Continued v2

dnorth12 wrote:

Daddy Pig wrote:
"Apple Media Event Scheduled for September 1st"

http://www.macrumors.com/2010/08/25/apple-media-event-scheduled-for-september-1s t/

I am wondering if they will also release iOS 4.1 by Friday just a few days before this event?

Maybe they are just going to have a sing along, why else would they put an image of a guitar in the invite? Sing Kumbaya or something like that to bring peace to ME's tortured soul. 😉

Let me predict the future . Apple will sing the song about great new products and in the best scenario mention that they are still improving already greatest iphone4 and trying to satisfy all the valuble customers , even some experience little problems.

It will be no big discussion about PS , no more discussion about return rate level and any other problems.

It will be no certain date mentioning about 4.1 and if Apple now positive what 4.1 is definitely fixing.

Will see If I know some things about the future from the past.

I don't agree.

I think we'll get that this is quite definately the best selling product Apple has ever released, that they are rolling it out throughout the world, and that in just 10 weeks they've sold close on 20 million units. On the back of this they're proud to be presenting the iPod Touch 4 and the new Nano.

If PS issues get mentioned at all, it'll be 4.1 comming soon, and the return rates are DROPPING. Bear in mind the iPhone 4 issues may get ignored completely because this is a Music event.

mbassoc2003 wrote:

If PS issues get mentioned at all, it'll be 4.1 comming soon, and the return rates are DROPPING.

and you know this how exactly?

Goflying wrote:

mbassoc2003 wrote:

If PS issues get mentioned at all, it'll be 4.1 comming soon, and the return rates are DROPPING.

and you know this how exactly?

Goes without saying.
A. They are selling worldwide, so the return rate is being diluted exponentially.
B. They won't volunteer information, in an unrelated promotional event, if the return rates are rising.
Therefor, if they mention it, it will be dropping.
If it's rising, they won't mention it at all.
I'd put money on a big sweeping generalisation indicating a reduction in discontent with their product.

I received a replacement iPhone today due to the proximity sensor issue - FedEx already returned to my home to pick up the old phone so I can't check, but wasn't the proximity sensor **on top** of the speaker? The replacement phone has the sensor to the left however.

I could have sworn it was on top of the speaker, but then I went to the apple website and the pics show the sensor to the left of the speaker, where it is on my replacement phone.

Can someone who received their phone on launch day please verify that the sensor is to the left of the speaker. Thanks so much.

That's the Facetime camera. hehe

Now what is odd that the Gallery photos of phone show Torx head screws on bottom of phone next to dock port rather than the production models having Phillips head screws.

NYGiants07 wrote:
I received a replacement iPhone today due to the proximity sensor issue - FedEx already returned to my home to pick up the old phone so I can't check, but wasn't the proximity sensor **on top** of the speaker? The replacement phone has the sensor to the left however.

I could have sworn it was on top of the speaker, but then I went to the apple website and the pics show the sensor to the left of the speaker, where it is on my replacement phone.

Can someone who received their phone on launch day please verify that the sensor is to the left of the speaker. Thanks so much.

Message was edited by: JPBOSS

Thank you for clarifying, but it's been on the left since launch correct?

NYGiants07 wrote:
Thank you for clarifying, but it's been on the left since launch correct?

It has always been in the same location, you're probably just remembering incorrectly.

mbassoc2003 wrote:

Goflying wrote:

mbassoc2003 wrote:

If PS issues get mentioned at all, it'll be 4.1 comming soon, and the return rates are DROPPING.

and you know this how exactly?

Goes without saying.
A. They are selling worldwide, so the return rate is being diluted exponentially.
B. They won't volunteer information, in an unrelated promotional event, if the return rates are rising.
Therefor, if they mention it, it will be dropping.
If it's rising, they won't mention it at all.
I'd put money on a big sweeping generalisation indicating a reduction in discontent with their product.

hmmmm math 101

you are confusing return percentage with total returns

if the return RATE remains static, then selling more phones means that more phones are being returned.

Even if the return RATE goes down a little, the fact that spple are selling in more territories, means that there are that many more phones being returned.

Either way you cut the cake, there is probably a not so small silicon mountain of returned iPhone 4's awaiting 'refurbishment' if the return numbers are (as is likely) in the 5% range, then there are a million iPhone 4's being taken back into 'inventory'. Doubtless Cupertino will use a degree of creativity in accounting for the liability.

NYGiants07 wrote:
Thank you for clarifying, but it's been on the left since launch correct?

Yep. The facetime (forward facing camera) is about quarter ince to the left of the front facing speaker (earpiece), and is round. The proximity sensor is about a quarter inch above the speaker and is a slot that you should be able to see by shining a light through the glass at an angle.
You had me worried there. Grin

LOLOL, I thought I was going crazy there for a sec.

Update on the replacement phone I received today -- SAME issue with the proximity sensor. First phone call I made went over to FaceTime, put call on speaker and went into my contacts.

I've been using the iPhone 4 for 18 days, and didn't have any issues with the proximity sensor until I held the phone against my shoulder with my ear and muted a call several times. I then did an interesting experiment. I compared the iPhone 4 against my old original iPhone. I played voicemails with both phones on the desk and swiped my hand over and off about an inch from the phones (yes, I'm somewhat crazy).

The original iPhone's sensor is all around more sensitive and snappier than the 4's. This may not be news to people, but what was interesting was how the 4's screen sometimes faded back up and sometimes was snappy, but certainly lagged compared to the first iPhone. That makes me think it is a software issue, and Apple just needs to tweak a bit to make the software react faster to the sensor.

However, if it is hardware, I don't understand how software could fix a faulty sensor, or an issue with the glass that prevents it from functioning properly. I'm also worried that Apple are dragging their heels on this so much- why would they? I can think of many reasons, most reasonable, one cynical, but prefer to give them the benefit of the doubt.

Message was edited by: Snswp001

Using your phone on your shoulder is a big no no. You can't do it with the iP4 because of the type and position of the sensor. The 'software fix' in the current build of the beta isn't a fix. It's a patch that tells the iOS to wait slightly longer before it switches the screen back on. It's yet to be seen how effective it's gonna be, but don't hold your breath. I think they are going to do their best within the realms of trying to compensate with the software, but I think people who have the issue regularly are likely to be disappointed, as all they can do with software is delay the incremental periods between the screen flashing on and off during calls. The issue remains a user interface issue, and whilst it's not the user's fault, just as the 'death grip' issue is not the user's fault, it is still the user that creates the fault. That is something no software is going to be able to eliminate.

Snswp001 wrote:
I've been using the iPhone 4 for 18 days, and didn't have any issues with the proximity sensor until I held the phone against my shoulder with my ear and muted a call several times. I then did an interesting experiment. I compared the iPhone 4 against my old original iPhone. I played voicemails with both phones on the desk and swiped my hand over and off about an inch from the phones (yes, I'm somewhat crazy).

The original iPhone's sensor is all around more sensitive and snappier than the 4's. This may not be news to people, but what was interesting was how the 4's screen sometimes faded back up and sometimes was snappy, but certainly lagged compared to the first iPhone. That makes me think it is a software issue, and Apple just needs to tweak a bit to make the software react faster to the sensor.

However, if it is hardware, I don't understand how software could fix a faulty sensor, or an issue with the glass that prevents it from functioning properly. I'm also worried that Apple are dragging their heels on this so much- why would they? I can think of many reasons, most reasonable, one cynical, but prefer to give them the benefit of the doubt.

Message was edited by: Snswp001

your intuition is right on the money. It seems and feels like a software problem that could easily be fixed with some good tweaking ... i.e. turning up the sensitivity of the sensor.

on the other hand if it does turn out to be a hardware issue i dont see how it can be fixed via software either. they will do a work around that wont really solve the issue. if it does turn out to be faulty hardware then a recall may be in order. at the very least they will design a new version of the phone and fix the sensor. if they redesign it they should offer to exchange all the early versions which i am sure they will... if they dont i will simply raise **** until they take mine back and give me the new one.

NYGiants07 wrote:
I received a replacement iPhone today due to the proximity sensor issue - FedEx already returned to my home to pick up the old phone so I can't check, but wasn't the proximity sensor **on top** of the speaker? The replacement phone has the sensor to the left however.

I could have sworn it was on top of the speaker, but then I went to the apple website and the pics show the sensor to the left of the speaker, where it is on my replacement phone.

Can someone who received their phone on launch day please verify that the sensor is to the left of the speaker. Thanks so much.

so where are the pics on the apple site of the sensor to the left of the speaker?? i am not seeing that... and if yours has been altered then could you please upload some pics for us? maybe you are looking at a 3gs or something because the gallery of the iphone 4 looks exactly like mine with the facetime camera to the left of the speaker.