mbassoc2003 wrote:
@Michael - No. Ive tested about 20 handsets. Two of my own, two owned by PC World employees, a few in my local Apple store, some in local shops run by carriers, and maybe a dozen owned by friends and colleagues.
I haven't been able to reproduce the PS sensor problem at all. I have been able to do the mirror test. I have been able to get my phone lighting up my face, but I cannot manage to get my cheek or my ear to activate the controls on the screen. Clearly the sensors are not operating in the manner you'd expect them to, but I cannot create a fault.
Now, I have just this morning installed the iPhone 4 Defender from Otterbox, and some reports say this exagerates the problem because it forces the sensor purther from the ear and creast a little reflective scoop around it. So I will need to see how this performs in real life and if my phone all of a sunden begins to exhibit this fault.
But as of today, I have been living a normal life like a lot of people giving little regard to my phone because it appears to do exactly what it's meant to do. In fact the only annoying thing I've found is that you cannot move people's address pins so that you can get their correct map location in maps from contacts. When Google have the address wrong, the system automatically overrides where you tell them someone lives in favour of the superior knowledge of Google who know jack sh't. But hey ho. It's no biggie and I can live without it working the way I want it to.
I guess there are poeple who think hey ho, I can live with the PS issue because for them it's no biggie.
I agree some people do not experience the problem. But it is totally depends on how people hold the phones. I am convinced that Millions of people have this problem . But some more than the others . All depends on how to hold the iphone4.
The majority or Minority is effected is impossible to say until we have a fair data from Independent stats . But it will not happened before the new Model comes on the market.
Last Thurs. Aug. 19, I talked to Apple Care's tech support about proximity sensor issues during calls on my iPhone 4--the second iP4 I've had; I returned the first one for refund for same reason. The tech guy was excellent...listen to my concerns (dropped calls, speaker phone & Face Time coming on during calls, beeps, etc.) I mentioned that last Weds. during a business conference call where I was the chair, the call was dropped twice; I finally finished that call on Skype.
He acknowledged that the issue was the need for a software upgrade, which the tech guy didn't know info on. He said he'd recommend to the local Genius Bar at the Dallas Knox Street Apple Store that my phone be swapped out for a new one; and he set up an appointment for me for last Friday night.
My appointment, over 30 minutes late, began when I asked the Genius Bar tech guy is he'd read the notes on my case...when he said no, I asked that he do so. Five minutes later he came back out of the room and began what I can only describe as a full-blown attempt to defend Apple and discredit any of my issues. It was amazing---the exact opposite of my experience the previous night with the Apple Care tech guy! Only when I asked to speak with a supervisor did he grudging agree to swap out my phone for a new one. But he said that the 30-day return policy for a refund would be retroactive to the purchase of my defective phone...meaning I would only have a days or so left on my THIRD new iPhone 4 to learn if the proximity sensor issues had been solved.
At that point, very frustrated and angry, I gave up and asked for a full refund, which another store employee gave me promptly.
I've now gone back to my 3G that I've had for over 2 yrs. Yep, I was one of the unfortunates who, trustingly, upgraded the 3G software to 4.0.2...and now that phone is slower than ever, even using wi-fi...no solution in sight from Apple. They're working on it. But at least my 3G does successfully make phone calls!
As a VERY strong Apple supporter over the years, I must say I'm extremely disappointed in how Apple has handled what obviously is a defective product. Even an AT&T tech guy acknowledged as such. From what I'm reading, the proximity sensor issue is HUGE--wonder why the media hasn't yet learned of something much bigger than the "antennagate" fiasco?
So, I'll be spending the next few weeks, carefully researching other smartphones for the first time...thinking about the Sprint 4G (they have good coverage in Dallas). Suggestions anyone?
revmort wrote:
Last Thurs. Aug. 19, I talked to Apple Care's tech support about proximity sensor issues during calls on my iPhone 4--the second iP4 I've had; I returned the first one for refund for same reason. The tech guy was excellent...listen to my concerns (dropped calls, speaker phone & Face Time coming on during calls, beeps, etc.) I mentioned that last Weds. during a business conference call where I was the chair, the call was dropped twice; I finally finished that call on Skype.
He acknowledged that the issue was the need for a software upgrade, which the tech guy didn't know info on. He said he'd recommend to the local Genius Bar at the Dallas Knox Street Apple Store that my phone be swapped out for a new one; and he set up an appointment for me for last Friday night.
My appointment, over 30 minutes late, began when I asked the Genius Bar tech guy is he'd read the notes on my case...when he said no, I asked that he do so. Five minutes later he came back out of the room and began what I can only describe as a full-blown attempt to defend Apple and discredit any of my issues. It was amazing---the exact opposite of my experience the previous night with the Apple Care tech guy! Only when I asked to speak with a supervisor did he grudging agree to swap out my phone for a new one. But he said that the 30-day return policy for a refund would be retroactive to the purchase of my defective phone...meaning I would only have a days or so left on my THIRD new iPhone 4 to learn if the proximity sensor issues had been solved.
At that point, very frustrated and angry, I gave up and asked for a full refund, which another store employee gave me promptly.
I've now gone back to my 3G that I've had for over 2 yrs. Yep, I was one of the unfortunates who, trustingly, upgraded the 3G software to 4.0.2...and now that phone is slower than ever, even using wi-fi...no solution in sight from Apple. They're working on it. But at least my 3G does successfully make phone calls!
As a VERY strong Apple supporter over the years, I must say I'm extremely disappointed in how Apple has handled what obviously is a defective product. Even an AT&T tech guy acknowledged as such. From what I'm reading, the proximity sensor issue is HUGE--wonder why the media hasn't yet learned of something much bigger than the "antennagate" fiasco?
So, I'll be spending the next few weeks, carefully researching other smartphones for the first time...thinking about the Sprint 4G (they have good coverage in Dallas). Suggestions anyone?
Why don't you wait until the software upgrade is released by Apple? You'll find out if the problems have been resolved and if they have, you can purchase the iPhone 4 again. If not, the sprint evo 4g seems like a pretty awesome phone
revmort wrote:
Last Thurs. Aug. 19, I talked to Apple Care's tech support about proximity sensor issues during calls on my iPhone 4--the second iP4 I've had; I returned the first one for refund for same reason. The tech guy was excellent...listen to my concerns (dropped calls, speaker phone & Face Time coming on during calls, beeps, etc.) I mentioned that last Weds. during a business conference call where I was the chair, the call was dropped twice; I finally finished that call on Skype.
He acknowledged that the issue was the need for a software upgrade, which the tech guy didn't know info on. He said he'd recommend to the local Genius Bar at the Dallas Knox Street Apple Store that my phone be swapped out for a new one; and he set up an appointment for me for last Friday night.
My appointment, over 30 minutes late, began when I asked the Genius Bar tech guy is he'd read the notes on my case...when he said no, I asked that he do so. Five minutes later he came back out of the room and began what I can only describe as a full-blown attempt to defend Apple and discredit any of my issues. It was amazing---the exact opposite of my experience the previous night with the Apple Care tech guy! Only when I asked to speak with a supervisor did he grudging agree to swap out my phone for a new one. But he said that the 30-day return policy for a refund would be retroactive to the purchase of my defective phone...meaning I would only have a days or so left on my THIRD new iPhone 4 to learn if the proximity sensor issues had been solved.
At that point, very frustrated and angry, I gave up and asked for a full refund, which another store employee gave me promptly.
I've now gone back to my 3G that I've had for over 2 yrs. Yep, I was one of the unfortunates who, trustingly, upgraded the 3G software to 4.0.2...and now that phone is slower than ever, even using wi-fi...no solution in sight from Apple. They're working on it. But at least my 3G does successfully make phone calls!
As a VERY strong Apple supporter over the years, I must say I'm extremely disappointed in how Apple has handled what obviously is a defective product. Even an AT&T tech guy acknowledged as such. From what I'm reading, the proximity sensor issue is HUGE--wonder why the media hasn't yet learned of something much bigger than the "antennagate" fiasco?
So, I'll be spending the next few weeks, carefully researching other smartphones for the first time...thinking about the Sprint 4G (they have good coverage in Dallas). Suggestions anyone?
In this case we can see after how many exchanges the return was made. Interesting to know how this return is recorded ? Probably as a bad AT&T coverage . Or user does not like the phone or similar reasons. But definitely NOT as User can NOT use the phone with proximity Sensor issue.
How many of those after 30 days were told no refund and they still with defective phones they can not use and can NOT return.
It is a fraud from Apple by nature , definition , pattern and all other means to continue sell defective product. Nice strategy . If customer is unhappy -refund , if customer delays or not that smart - cash in.
Thanks, elusivelattice. The challenge for me now is, with no iP4 software upgrade and solution in sight, and the now poor performance of my 3G, how long am I willing to be patient with Apple? I've thought of jailbreaking my 3G so I can dump the (defective) 4.0.2 software and return to an earlier version that works... but all that just seems like too much of hassle to me, even though the Apple Care tech guy mentioned it as an option (that/s not officially supported by Apple, of course).
revmort wrote:
Thanks, elusivelattice. The challenge for me now is, with no iP4 software upgrade and solution in sight
Where do you get off saying that? Apple responded that this will be fixed. They have been made aware of it, and it should be fixed, within the next two updates (rumored that it will be dealt with in 4.1, but may not be till 4.1.x).
mbassoc2003 wrote:
@Michael - No. Ive tested about 20 handsets. Two of my own, two owned by PC World employees, a few in my local Apple store, some in local shops run by carriers, and maybe a dozen owned by friends and colleagues.
I haven't been able to reproduce the PS sensor problem at all. I have been able to do the mirror test. I have been able to get my phone lighting up my face, but I cannot manage to get my cheek or my ear to activate the controls on the screen. Clearly the sensors are not operating in the manner you'd expect them to, but I cannot create a fault.
The way you perceive the proximity sensor issue is when the phone lights up there is no fault. However, one of the reasons why there is a proximity sensor installed in the phone is to prevent the screen from lighting up. Proximity sensor works in a way that it turns off the display when place it in your ear or cheek.
You can compare this issue to a dead pixel that is on a screen. Some people will let it go since it does not bother or disturb them but some people find this unacceptable and defective.
Is Apple saying that this issue which they claim only affects a fraction of a percentage of users, with no clear estimate of when the fix will come, a good parallel for the govenment saying that 75% of the spilled oil was collected? Do you just automatically beleive everything that anyone tells you? Here are my questions.
What do you think apple is doing to fix a problem that it keeps saying only affects a fraction of a percent of total users?
My guess would be, not much and not soon.
Second question what are they working on that is more important than this?
makes me wonder if it is a software issue and not a hardware problem?
revmort wrote:
Thanks, elusivelattice. The challenge for me now is, with no iP4 software upgrade and solution in sight
Where do you get off saying that? Apple responded that this will be fixed. They have been made aware of it, and it should be fixed, within the next two updates (rumored that it will be dealt with in 4.1, but may not be till 4.1.x).
O ' really Now we talking 4.1.x ? May be 4.3.x ?! And all of this when ?
Until the new story cooked for your ears by Apple .
Hi all, I just got my Iphone 4 on friday and I've ran in to this problem half a dozen times since. Apparently my face puts the caller on hold or mute because the screen doesn't shuts off like my previous Iphones. I'm going to call apple tech support tomorrow morning.
