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I can't complete my purchase on iTunes Store

Am trying to make purchases of a application called okbeloved-asian dating app. I have 25$ iTunes card already. The purchase items cost around 18$ iTunes. When I try to make payment it will display. Your purchase could not be completed for assistance, contact iTunes support.


[Edited by Moderator]

iPhone XS Max

Posted on Sep 4, 2023 7:52 AM

Reply
6 replies

Sep 5, 2023 3:36 AM in response to Classik26

If you get a message -> Your purchase could not be completed, you need to Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, add first the new card, then remove the old one.
  • or if you want to use your Apple ID balance, you need to set your Apple ID balance as your default payment.

  

Check also -> If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

How to complete your purchase if a payment failed or was declined

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name.
  3. Tap Payment & Shipping.
  4. Add a different payment method and remove the old one
  5. Try to complete your purchase.


If you still can't make a purchase


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I have 25$ iTunes card already.


See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes Gift Card – Apple Support (UK)


👉 👉 If you have enough money in your Apple Account balance, all you have to do is -> you need to set your Apple Account balance as your default payment.


See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)



See -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)



and ⤵️

  • You can't use your Apple Account balance to send gifts or gift cards.
  • If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service



Sep 5, 2023 9:41 AM in response to Classik26

You have funds in your Apple Account balance.

👉 If you have enough money in your Apple Account balance, all you have to do is -> you need to set your Apple Account balance as your default payment.


See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)



See -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)



and ⤵️

  • You can't use your Apple Account balance to send gifts or gift cards.
  • If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


-----

Never post your Apple ID credentials (such as Apple ID, billing address, phone number, etc.) on a public forum, that is asking for trouble.


Have asked the host to remove it.

Sep 5, 2023 9:44 AM in response to Raicya

Please check it it's already in my payment method. Why still I can't purchase site. When I downloaded an app yestiday that has about 2$ it went in downloading. Now I want to buy site with it is not working. Please so solve this problem or should I give you guys my password to log it in and fix it am tired


[Edited by Moderator]

I can't complete my purchase on iTunes Store

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