Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The magsafe iPhone charger on Otterbox 2 in 1 powerbank stopped working after 6 weeks

I bought the Otterbox 2 in 1 powerbank with magsafe in late July 2023 from the Apple store. Also bought the Apple 20W USB-C power adapter for the powerbank. Two days ago, the phone charger stopped working. The watch charger works fine. Any suggestions for why the phone charger doesn't work?

iPhone 14 Pro Max, iOS 16

Posted on Sep 4, 2023 11:01 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2023 11:17 AM

Hello blaizingedge,


Thank you for reaching out to Apple Support Communities.


These steps should help you further isolate the issue:


"If your device charges slowly or won’t charge

Follow these steps and try again after each:

  1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.Lightning to USB and a USB-C wall adapter
  2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
  3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.Image of the charging port.
  4. Let your device charge for a half hour.
  5. If your device is still unresponsive, force restart your device: 
    • iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. 
    • iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.

6.Let your device charge for another half hour.

7.If your device still won't power on or charge, take your device, charging cable, and charging adapter to an Apple Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support."


Additional details and steps can be found here: If your iPhone or iPod touch won't charge


If the issue persists, can you provide a few more details? Is it the Apple charger USB-C charger or the power bank itself that isn't working?


Cheers!

2 replies
Question marked as Top-ranking reply

Sep 5, 2023 11:17 AM in response to blaizingedge

Hello blaizingedge,


Thank you for reaching out to Apple Support Communities.


These steps should help you further isolate the issue:


"If your device charges slowly or won’t charge

Follow these steps and try again after each:

  1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.Lightning to USB and a USB-C wall adapter
  2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
  3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.Image of the charging port.
  4. Let your device charge for a half hour.
  5. If your device is still unresponsive, force restart your device: 
    • iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. 
    • iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.

6.Let your device charge for another half hour.

7.If your device still won't power on or charge, take your device, charging cable, and charging adapter to an Apple Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support."


Additional details and steps can be found here: If your iPhone or iPod touch won't charge


If the issue persists, can you provide a few more details? Is it the Apple charger USB-C charger or the power bank itself that isn't working?


Cheers!

The magsafe iPhone charger on Otterbox 2 in 1 powerbank stopped working after 6 weeks

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.