My iPad rings but my phone is silent! The ringer is on focus is not on do not disturb my notifications are on what’s the problem

I’m in a cell service area. I’m perplexed!

iPhone 6s, iOS 13

Posted on Sep 5, 2023 10:36 AM

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Question marked as Top-ranking reply

Posted on Sep 6, 2023 9:20 AM

Hello BCBarry48,


We have a great support article that might help with this. Please take a look at it here: If you can't make or receive calls on your iPhone - Apple Support. Follow the guidance in this section:


"Check your iPhone settings

  1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
  2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
  3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
  4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
  5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through."


If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your iPhone, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support - Apple.


Thank you for participating in the Apple Support Communities and have a wonderful day.




1 reply
Question marked as Top-ranking reply

Sep 6, 2023 9:20 AM in response to BCBarry48

Hello BCBarry48,


We have a great support article that might help with this. Please take a look at it here: If you can't make or receive calls on your iPhone - Apple Support. Follow the guidance in this section:


"Check your iPhone settings

  1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
  2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off. Learn how to use Focus on your iPhone or iPad.
  3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
  4. Check Call Forwarding. Go to Settings > Phone > Call Forwarding and make sure it's off.
  5. Check Silence Unknown Callers. Go to Settings > Phone > Silence Unknown Callers. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through."


If the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your iPhone, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support - Apple.


Thank you for participating in the Apple Support Communities and have a wonderful day.




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My iPad rings but my phone is silent! The ringer is on focus is not on do not disturb my notifications are on what’s the problem

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