Help! Broken Phone; How to Data Transfer

My daughter's iPhone 10 screen is completely shattered and her phone won't respond to anything (buttons, face ID, touchscreen, etc.). I want to give her my old iPhone 11 Pro, but how can we complete the data transfer? We moved her old sim card to the new phone and then we tried restoring from an iCloud backup, but when she entered her Apple ID, it sent a message to her broken phone to verify her identity. Obviously, she can't approve the attempt or even see the security code to confirm it's really her so we are stuck. I'm going to try to get her broken phone repaired, but does she really have to go without a phone in the meantime? Is there anything we can do?

Thank you in advance for any help you can offer.

Posted on Sep 5, 2023 1:25 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2023 9:20 AM

Try as indicated previously. If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser: Go to the Account Security section of https://appleid.apple.com .


Similar information for the iPhone can be found here --> Manage two-factor authentication for your Apple ID from iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.



Similar questions

4 replies
Question marked as Top-ranking reply

Sep 6, 2023 9:20 AM in response to Herstorygirl

Try as indicated previously. If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser: Go to the Account Security section of https://appleid.apple.com .


Similar information for the iPhone can be found here --> Manage two-factor authentication for your Apple ID from iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Help! Broken Phone; How to Data Transfer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.