Error Kernel

Question

Level 1

12 points

Error Kernel

I spent editing again in Premiere Pro. Any Help!!!

panic(cpu 4 caller 0xffffff801f395941): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds

WindowServer has not exited since first loaded

service: logd, total successful checkins in 6144 seconds: 614, last successful checkin: 0 seconds ago

service: WindowServer, total successful checkins in 6100 seconds: 598, last successful checkin: 120 seconds ago

service: opendirectoryd, total successful checkins in 6144 seconds: 613, last successful checkin: 0 seconds ago

service: configd, total successful checkins in 6144 seconds: 613, last successful checkin: 0 seconds ago

Panicked task 0xffffffa83a93c698: 3 threads: pid 112: watchdogd

Backtrace (CPU 4), panicked thread: 0xffffffad038130c8, Frame : Return Address

0xffffffb8a44175b0 : 0xffffff801c07207d

0xffffffb8a4417600 : 0xffffff801c1c6164

0xffffffb8a4417640 : 0xffffff801c1b5c77

0xffffffb8a4417690 : 0xffffff801c012951

0xffffffb8a44176b0 : 0xffffff801c07235d

0xffffffb8a44177a0 : 0xffffff801c071a07

0xffffffb8a4417800 : 0xffffff801c7db4d3

0xffffffb8a44178f0 : 0xffffff801f395941

0xffffffb8a4417900 : 0xffffff801f3955dc

0xffffffb8a4417920 : 0xffffff801f3946b9

0xffffffb8a4417a50 : 0xffffff801c75280e

0xffffffb8a4417bb0 : 0xffffff801c172909

0xffffffb8a4417cc0 : 0xffffff801c04c51a

0xffffffb8a4417d60 : 0xffffff801c0632a2

0xffffffb8a4417dd0 : 0xffffff801c063927

0xffffffb8a4417ef0 : 0xffffff801c19b533

0xffffffb8a4417fa0 : 0xffffff801c012db6

Kernel Extensions in backtrace:

com.apple.driver.watchdog(1.0)[BD08CE2D-77F5-358C-8F0D-A570540A0BE7]@0xffffff801f393000->0xffffff801f395fff

Process name corresponding to current thread (0xffffffad038130c8): watchdogd

Mac OS version:

22G90

Kernel version:

Darwin Kernel Version 22.6.0: Wed Jul 5 22:21:56 PDT 2023; root:xnu-8796.141.3~6/RELEASE_X86_64

Kernel UUID: 8295C77B-2AAB-3471-81B5-438F59B1A36D

roots installed: 0

KernelCache slide: 0x000000001bc00000

KernelCache base: 0xffffff801be00000

Kernel slide: 0x000000001bcdc000

Kernel text base: 0xffffff801bedc000

__HIB text base: 0xffffff801bd00000

System model name: iMac19,1 (Mac-AA95B1DDAB278B95)

System shutdown begun: NO

Panic diags file available: YES (0x0)

Hibernation exit count: 0

System uptime in nanoseconds: 6144107461829

Last Sleep: absolute base_tsc base_nano

Uptime : 0x000005968957bf1b

Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000

Wake : 0x0000000000000000 0x00000008694105a2 0x0000000000000000

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Zone info:

Zone map: 0xffffff9831fdb000 - 0xffffffb831fdb000

. PGZ : 0xffffff9831fdb000 - 0xffffff9841fdc000

. VM : 0xffffff9841fdc000 - 0xffffff9d0c642000

. RO : 0xffffff9d0c642000 - 0xffffff9ea530e000

. GEN0 : 0xffffff9ea530e000 - 0xffffffa36f974000

. GEN1 : 0xffffffa36f974000 - 0xffffffa839fda000

. GEN2 : 0xffffffa839fda000 - 0xffffffad04640000

. GEN3 : 0xffffffad04640000 - 0xffffffb1ceca7000

. DATA : 0xffffffb1ceca7000 - 0xffffffb831fdb000

Metadata: 0xffffffb87288b000 - 0xffffffb89288b000

Bitmaps : 0xffffffb89288b000 - 0xffffffb8a288b000

Extra : 0 - 0

last started kext at 119913081498: @filesystems.smbfs 5.0 (addr 0xffffff7fb2273000, size 532480)

last stopped kext at 6082842208312: >!AThunderboltEDMSink 5.0.3 (addr 0xffffff7fb1a32000, size 32768)

loaded kexts:

com.paragon-software.filesystems.ntfs 590.10.15

com.binaryfruit.driver.SATSMARTDriver 0.10.3

@filesystems.smbfs 5.0

>!ATopCaseHIDEventDriver 6440.7

@filesystems.autofs 3.0

>!AUpstreamUserClient 3.6.9

>!APlatformEnabler 2.7.0d0

>AGPM 131

@kext.AMDFramebuffer 4.1.4

>!AHDA 440.2

>X86PlatformShim 1.0.0

>AudioAUUC 1.70

@kext.AMDRadeonX5000 4.1.4

@kext.AMDRadeonServiceManager 4.1.4

>!ASMCLMU 212

>!AGFXHDA 240.1

>eficheck 1

>!A!IKBLGraphics 20.0.6

>!AGraphicsDevicePolicy 7.1.18

@AGDCPluginDisplayMetrics 7.1.18

iMac 27″, macOS 13.5

Posted on Sep 6, 2023 1:55 AM

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Answer 1

Top-ranking reply

Barney-15E

Level 10

122,144 points

Sep 6, 2023 3:55 AM in response to aparre

Uninstall paragon and SATSMARTDriver and see if you get panics. Uninstall them one-at-a-time to determine which is causing the problem.

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Answer 2

aparre Author

Level 1

12 points

Sep 7, 2023 5:53 AM in response to aparre

Error again

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Answer 3

aparre Author

Level 1

12 points

Sep 6, 2023 7:03 AM in response to Luis Sequeira1

Top Processes Snapshot by CPU:

Process (count) CPU (Source - Location)

EtreCheckPro 12.94 % (Etresoft, Inc.)

WindowServer 10.48 % (Apple)

kernel_task 1.22 % (Apple)

iStat Menus Status 0.86 % (Bjango Pty Ltd)

Red Giant Service 0.78 % (Maxon Computer GmbH)

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

CleanMyMac X Menu.app 16.31 GB (jinxin li)

EtreCheckPro 1.12 GB (Etresoft, Inc.)

CleanMyMac X HealthMonitor.app 826 MB (jinxin li)

com.apple.WebKit.WebContent (6) 765 MB (Apple)

Creative Cloud UI Helper (Renderer) 664 MB (Adobe Inc.)

Top Processes Snapshot by Network Use:

Process Input / Output (Source - Location)

com.apple.WebKit.Networking 17 MB / 36 KB (Apple)

com.adguard.mac.adguard.network-extension 17 MB / 32 KB (Adguard Software Limited)

mDNSResponder 10 MB / 1 MB (Apple)

exchangesyncd 512 KB / 34 KB (Apple)

adguard_dns 291 KB / 147 KB (Adguard Software Limited)

Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

WindowServer 7 (Apple)

Red Giant Service 3 (Maxon Computer GmbH)

Stream Deck 1 (Corsair Memory, Inc.)

SpyderUtility 1 (Datacolor Inc.)

Core Sync 0 (Adobe Inc.)

Virtual Memory Information:

Physical RAM: 128 GB

Free RAM: 57.22 GB

Used RAM: 34.29 GB

Cached files: 36.49 GB

Available RAM: 93.71 GB

Swap Used: 0 B

Software Installs (past 60 days):

Install Date Name (Version)

2023-07-17 Respuesta rápida de seguridad 13.4.1 (c) de macOS (13.4.1 (c))

2023-07-20 Pro Video Formats (2.2.6)

2023-07-20 SAT SMART Driver for DriveDx (0.10.3)

2023-07-21 AJA System Test Lite (16.2.3)

2023-07-22 - Apple iPhone 14 Pro Camera Pack (1.0)

2023-07-22 - Arri Alexa Camera Pack (3.0)

2023-07-28 SpyderXElite 5.9 (1.0)

2023-07-28 DisplayCAL (1.0)

2023-07-28 SpyderXPro 5.8 (1.0)

2023-07-28 Tangent Hub 1.8.5 (1.8.5)

2023-08-02 CopyClip (1.9.8)

2023-08-02 Hidden Bar (1.8)

2023-08-16 macOS 13.5 (13.5)

2023-08-16 Control Center (2.0.5)

2023-08-16 Dropover (4.11.1)

2023-08-16 Spring (5.8.1)

2023-08-16 Structured (3.1.4)

2023-08-18 macOS 13.5.1 (13.5.1)

2023-08-19 DisplayLink login screen extension (1.8.0 (163))

2023-08-19 DisplayLinkDriver (5.2.128)

2023-08-27 iShot (2.4.1)

2023-08-27 OneDrive (23.158.0730)

2023-08-27 DisplayLink Manager (1.9.0.148)

2023-08-27 Zoom (5.15.10.21826)

2023-08-27 TeamViewer (15.45.3)

2023-08-31 Clean Email (3.0.18)

2023-08-31 WhatsApp (2.2335.9)

2023-09-02 XProtectPayloads (109)

2023-09-05 Telegram (10.0.3)

Diagnostics Information (past 7-30 days):

2023-09-06 14:13:58 Adobe Premiere Pro 2023.app - High CPU Use (9 times)

Executable: /Applications/Adobe Premiere Pro 2023/Adobe Premiere Pro 2023.app

2023-09-06 13:35:28 intelligenceplatformd - High CPU Use

Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/intelligenceplatformd

2023-09-06 12:56:44 mds - High CPU Use (3 times)

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds

2023-09-06 10:46:33 Kernel Panic (3 times)

Details:

panic(cpu 4 caller 0xffffff801f395941): userspace watchdog timeout: no

successful checkins from WindowServer in 120 seconds

Panicked task 0xffffffa83a93c698: 3 threads: pid 112: watchdogd

2023-09-04 16:05:35 Finder - Crash

Executable: /System/Library/CoreServices/Finder.app

2023-09-02 22:02:47 Finder.app - High CPU Use

Executable: /System/Library/CoreServices/Finder.app

2023-09-02 21:52:27 coreservicesd - High CPU Use

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/Support/coreservicesd

2023-09-01 13:01:05 signpost_reporter - High CPU Use (2 times)

Executable: /usr/libexec/signpost_reporter

2023-08-31 14:24:33 Mail.app - High CPU Use

Executable: /System/Applications/Mail.app

End of report

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Answer 4

Sep 6, 2023 10:43 AM in response to aparre

Please use the additional text button below the message area and post the whole report at once:

From what you posted, two things already stand out:

1) You have that poison "cleanmymac", not-so-affectionately know here as "brickmymac", and with good reason.

Never install any application that claims to "clean", "optimize", "speed up" your mac.

Completely uninstall this. In the old days, before the OS was mounted in a sealed volume, it often was necessary to reinstall the OS to undo the nefarious effects of this darned thing. Fortunately this is no longer necessary.

2) You have that enemy of video applications that is Chrome - and especially its minions, the "keystone" agents or daemons, that hog the system videotoolbox for no reason, and completely kill the performance and serious affect video applications like Premiere, Final Cut Pro, Da Vinci, iMovie...

Read up on https://chromeisbad.com for an explanation of what they do and how to completely remove them.

It may then be necessary to redownload Premiere (this is usually the case with FCP, and I suspect Premiere will be similar in this regard).

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Answer 5

Barney-15E

Level 10

122,144 points

Sep 7, 2023 4:32 PM in response to aparre

None of it matters. Uninstall all third-party kernel extensions using the UnInstaller provided by the developer and test. If you still have problems, disconnect external devices one at a time and test. If you get to a bare Mac with nothing connected and no third-party kernel extensions, you have an internal hardware fault. Take it to an Apple Store genius bar or an authorized service center.

kernel panics are primarily caused by third-party kernel extensions and hardware faults. One of the common internal hardware faults is RAM, and it is probably the only kind that you can detect with Apple diagnostics.

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Answer 6

aparre Author

Level 1

12 points

Sep 15, 2023 2:47 AM in response to Barney-15E

I found the solution. The problem is the RAM. I decided to remove half of the 128gb I had and keep 64gb. Since I did that, he hasn't hung up again, and I hope he never does again.

It is assumed that not officially, this computer could with 128gb of Ram. Could it be that 2 of the models that I removed were defective?

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Answer 7

aparre Author

Level 1

12 points

Sep 7, 2023 3:19 AM in response to Luis Sequeira1

I have uninstalled CleanMyMac, some plugins that I had installed in Premiere Pro, and Google Chrome.

At the moment, things are going well. It doesn't get stuck or restart by mistake from Kernel and Cpu Panic.

If you tell me that the Kernel errors are due to Hardware, then I will have to take it to me, right?

I hope the solution is to uninstall those programs. I have a doubt about whether to install it as soon as Sonoma comes out clean.

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Answer 8

Barney-15E

Level 10

122,144 points

Sep 7, 2023 9:16 AM in response to aparre

Disabling, a colonel extension does not render it non-problematic. You have to uninstall the software and then test.

Reply

Answer 9

Sep 6, 2023 4:27 AM in response to aparre

Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

The Etrecheck report is done in a human readable form that we users can understand, and will give us a more clear picture of your software and hardware setup. Panic reports are mostly useful for software developers or engineers.

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Answer 10

Sep 6, 2023 6:07 AM in response to aparre

Etrecheck is a diagnostic program developed by a respected member of this community for use in these forums. It is free or can be paid for extra features, and can be downloaded from its website.

If you look around this forum you can see many threads with those reports. We ask for them because we need information about what macs are, os versions and software modifications in order to try and figure out what the cause of problems may be.

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Answer 11

Sep 6, 2023 12:35 PM in response to aparre

aparre wrote:

I'm asking another question

I bought my iMac in April 2019

Do you think they should open it and do some maintenance? Or is it early?

No, I don't think there is any reason to open the machine.

We still need the rest of the report - and please post it as indicated, as a whole and using the "additional text".

Some of that information may be vital - like the drives used and the available space on them.

Reply

Answer 12

Barney-15E

Level 10

122,144 points

Sep 7, 2023 5:13 AM in response to aparre

The only software that’s going to cause a kernel panic is third-party system modifications, as I suggested earlier.

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Answer 13

aparre Author

Level 1

12 points

Sep 6, 2023 6:52 AM in response to Luis Sequeira1

User Launch Agents:

[Not Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2023-06-13)

Executable: /Applications/iMazing.app/Contents/MacOS/iMazing Mini.app/Contents/MacOS/iMazing Mini

[Running] com.elgato.StreamDeck.plist (Corsair Memory, Inc. - installed 2023-06-20)

Command: /Applications/Elgato Stream Deck.app/Contents/MacOS/Stream Deck --runinbk

[Loaded] com.google.keystone.agent.plist (Google LLC - installed 2023-02-09)

Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded

[Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2023-02-09)

Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost

User Login Items:

[Loaded] AdGuardLoginHelper (Adguard Software Limited - installed 2023-06-29)

Modern Login Item

/Applications/Adguard.app/Contents/Library/LoginItems/AdGuardLoginHelper.app

[Not Loaded] CCC Dashboard (Bombich Software, Inc. - installed 2022-03-23)

Modern Login Item

/Applications/Carbon Copy Cloner.app/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app

[Not Loaded] ChronoSync Scheduler (Econ Technologies, Inc. - installed 2023-06-06)

Modern Login Item

/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app

[Running] CleanMyMac X HealthMonitor (jinxin li - installed 2023-08-31)

Modern Login Item

/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app

[Running] CleanMyMac X Menu (jinxin li - installed 2023-08-31)

Modern Login Item

/Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app

[Not Loaded] CopyClipHelper (App Store - installed 2023-08-02)

Modern Login Item

/Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app

[Not Loaded] DisplayLinkLoginHelper (DisplayLink Corp - installed 2023-08-27)

Modern Login Item

/Applications/DisplayLink Manager.app/Contents/Library/LoginItems/DisplayLinkLoginHelper.app

[Not Loaded] DriveDxLoginItemHelper (Kirill Luzanov - installed 2023-07-20)

Modern Login Item

/Applications/DriveDx.app/Contents/Library/LoginItems/DriveDxLoginItemHelper.app

[Not Loaded] Launcher (App Store - installed 2023-08-16)

Modern Login Item

/Applications/Dropover.app/Contents/Library/LoginItems/Launcher.app

[Loaded] EasyResLaunchHelper (App Store - installed 2023-01-20)

Modern Login Item

/Applications/EasyRes.app/Contents/Library/LoginItems/EasyResLaunchHelper.app

[Not Loaded] Gemini Menu Launcher Site (MacPaw Inc. - installed 2023-03-21)

Modern Login Item

/Applications/Gemini 2.app/Contents/Library/LoginItems/Gemini Menu Launcher Site.app

[Running] GBP3Launcher (Belight Software, ltd - installed 2023-03-12)

Modern Login Item

/Applications/Get Backup Pro 3.app/Contents/Library/LoginItems/GBP3Launcher.app

[Loaded] LauncherApplication (App Store - installed 2023-08-02)

Modern Login Item

/Applications/Hidden Bar.app/Contents/Library/LoginItems/LauncherApplication.app

[Not Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2023-03-28)

Modern Login Item

/Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app

[Not Loaded] Launcher Disabler (App Store - installed 2023-08-27)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

[Not Loaded] OneDrive Launcher (App Store - installed 2023-08-27)

Modern Login Item

/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

[Not Loaded] PowerPhotosMenu (Fat Cat Software - installed 2023-06-05)

Modern Login Item

/Applications/PowerPhotos.app/Contents/Library/LoginItems/PowerPhotosMenu.app

[Not Loaded] StartUpHelper (Spotify - installed 2023-08-31)

Modern Login Item

/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

Reply

Answer 14

Sep 7, 2023 2:28 AM in response to aparre

Major Issues:

Anything that appears on this list needs immediate attention.

Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection.

Disabling system security is never a good idea.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.

More than one antivirus app - This computer has multiple antivirus apps installed.

System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall.

Heavy RAM usage - Apps are using a large amount of RAM.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

System modifications - There are a large number of system modifications running in the background.

Limited permissions - More information may be available with Full Disk Access.

Kernel extensions present - This computer has kernel extensions that may not work in the future.

As already noted, you should get rid of cleanmymac.

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Answer 15

Sep 7, 2023 3:24 AM in response to aparre

At this point, it seems more likely that the panics were due to software, rather than hardware.

If things work ok from now, that is great.

Regarding Sonoma, as usual, it is important to have backups just in case, and you may want to wait at least a few days to see the general reaction. Some people prefer to wait until a later release, like .2 or .3 to ensure that initial bugs have been fixed before upgrading.

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Error Kernel

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