My Disney plus isn’t working on my phone and Disney can’t find it

The Disney Plus doesn’t let me login it keeps saying sorry, there’s something wrong.

i have reinstalled the apps many times. However my account works on TV

Hi cequoia160,

Thank you for posting to Apple Support Communities.

Start off by confirming the subscription is set up with your Apple ID. This can be done by going to Settings > [your name] > Subscriptions. Look for Disney+ and verify the subscription is active.

If those steps don’t help, we’ll need some additional information to provide more specific support.

• Have you installed the Disney+ app on your iPhone? If not, follow this to use the App Store and find the app: Get apps in the App Store on iPhone - Apple Support

• Did you access Disney+ previously?

Take care.