Cancelled all my subscriptions, still trying to charge me

I went thru my account yesterday cancelling all unwanted subscriptions. I even went thru the ones on the cancelled list to make sure none of them said “update payment method” and that they all were cancelled. I woke up this morning to multiple attempts by the App Store to charge my card and a message saying to update my method or my phone might not function properly. Why on earth would I update my payment method if there is no transparency as to why I am being charged this amount three payments totaling almost $50. I can’t find renewal receipts I can’t find any explanation as to why I am being charged this amount. Help

iPhone 13, iOS 17

Posted on Sep 7, 2023 5:03 AM

Top-ranking reply

Limnos

Level 10

426,899 points

Posted on Sep 7, 2023 6:39 AM

This support article is Recommended by Apple as the preferred* resource for identifying payments you may see on a bill.

➜ If you see 'apple.com/bill' on your billing statement - Apple Support

"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

______

* I have a payment of $2.99 per month what … - Apple Community

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22 replies

Sep 6, 2024 1:11 PM in response to Jakeb3483

This is annoying because even though I canelled my subscription its still charging me I don't know why. I still checked on the date its supposed to end and nothing changed so I'm confused. Am I supposed to wait another day or am I supposed to pay it?

Oct 4, 2024 10:52 PM in response to Kaylay_2

Trying to add payment method have canceled everything but still getting same message one of my subscriptions is on on going and does not run out till next year but has been cancelled and it is saying payment already been added dont know what to do cant get in to my google account to see emails or down load anything

Oct 27, 2024 4:17 PM in response to Limnos

The same thing happened to me as all the other people are saying. If we’ve cancelled subscriptions and we’re still being charged, that’s an issue with Apple. We should not have to pay for bills we’ve cancelled. I’ve never had an issue like this with any other company.

Nov 5, 2024 1:37 AM in response to Jakeb3483

I just got a warning from my Bank account (2 hrs before renewal) saying apple were going to charge me £9.99 for renewing Apple TV. Bit of a red flag, so I check my subscriptions on my IPad which informs me I don’t have any subscriptions…… and another thing the price is actually £8.99.

What am I supposed to do here? They are trying to charge me more for a subscription I don’t want and have cancelled…..

The only option I can see is cancel directly with the Bank…..

I can only wonder how much money is made like this….

Zalfarz

Level 1

38 points

Jul 19, 2024 10:18 PM in response to Jakeb3483

Not gonna lie it’s kind of annoying I can’t even download any apps because They’re asking for a verification and still trying to charge me for a subscription I want gone..

Kaylay_2

Level 1

38 points

Aug 6, 2024 12:58 AM in response to Jakeb3483

Experiencing this right now and I’m just waiting till the date passes to see if I can try and download apps again

k9inec

Level 1

8 points

Oct 11, 2024 12:20 PM in response to Jakeb3483

Yeah, same, not sure as to why it does this but it's getting annoying. I had to pay the subscription fee and then cancel it, so I don't know as to why it keeps trying to charge me

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Cancelled all my subscriptions, still trying to charge me