iMac has serious problems

iMac 2019 started hanging and very unresponsive. System check gives no errors. Start in safe mode did not help. Running hd check and fix did not help and did not return error. Started in repair mode and re-installed Ventura but it failed and stopped on “13 minutes remaining”. Errors in the log. “Will not load trust cache because required files missing” and many times “failed to get bridge device” and then a few others. Any ideas on what the problem might be or what else I can try? HD failure? Power supply? How can I find the “fault”.



iMac, 10.11

Posted on Sep 7, 2023 6:52 AM

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Question marked as Top-ranking reply

Posted on Sep 7, 2023 10:27 AM

It could be a failed (or failing) hard drive. Please download the free version of DriveDX and test the internal HD. If any errors appear in the report that simply confirms my hunch. If the report comes back clean then please do the following and we can look for obvious problems.


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211 It is helpful to us if you download the report to your Desktop.


1 reply
Question marked as Top-ranking reply

Sep 7, 2023 10:27 AM in response to roelof99

It could be a failed (or failing) hard drive. Please download the free version of DriveDX and test the internal HD. If any errors appear in the report that simply confirms my hunch. If the report comes back clean then please do the following and we can look for obvious problems.


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211 It is helpful to us if you download the report to your Desktop.


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iMac has serious problems

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