One air pod will not connect to my device

I restarted my AirPod pros, and the right side is still not connecting to the phone, but shows up that it is connected but can not hear any audio. The left AirPod works completely fine. How do I resolve this issue.

iPhone 13 Pro, iOS 16

Posted on Sep 8, 2023 10:21 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2023 1:35 PM

Hello Hafsah28,


We'd like to provide you with a few steps that may be able to assist you with getting your right AirPod working properly:


If there's no sound in one AirPod

  1. Make sure that your charging case is fully charged.
  2. Place both AirPods in your charging case and let them charge for 30 seconds.
  3. Open the charging case near your iPhone or iPad.

AirPods and charging case


4. Check the charge status on your iPhone or iPad to make sure that each AirPod is charging 

AirPods charging status on your iPhone screen


5. Put both AirPods in your ears.

6. Play audio to test both AirPods.

7. If an AirPod still isn't working, reset your AirPods.


If there's low volume in one AirPod

If your left or right AirPod isn't playing any sound, or if the volume is too quiet, follow these steps:

  1. Check the microphone and speaker mesh on each AirPod. 

microphone and speaker on an AirPod


2. If you see any debris, clean your AirPods using the guidelines in this article, and see if that fixes the issue.

3. Go to Settings > Accessibility > Audio/Visual > Balance, and make sure that the balance is set in the middle.


More details here: If your left or right AirPod isn't working


If your AirPod continues to display the same behavior, we suggest that you have it evaluated at an Apple Store or an Apple Authorized Service Provider. You can follow this link for further direction:

AirPods Replacement, Repair, & Service


Take care


1 reply
Question marked as Top-ranking reply

Sep 9, 2023 1:35 PM in response to hafsah289

Hello Hafsah28,


We'd like to provide you with a few steps that may be able to assist you with getting your right AirPod working properly:


If there's no sound in one AirPod

  1. Make sure that your charging case is fully charged.
  2. Place both AirPods in your charging case and let them charge for 30 seconds.
  3. Open the charging case near your iPhone or iPad.

AirPods and charging case


4. Check the charge status on your iPhone or iPad to make sure that each AirPod is charging 

AirPods charging status on your iPhone screen


5. Put both AirPods in your ears.

6. Play audio to test both AirPods.

7. If an AirPod still isn't working, reset your AirPods.


If there's low volume in one AirPod

If your left or right AirPod isn't playing any sound, or if the volume is too quiet, follow these steps:

  1. Check the microphone and speaker mesh on each AirPod. 

microphone and speaker on an AirPod


2. If you see any debris, clean your AirPods using the guidelines in this article, and see if that fixes the issue.

3. Go to Settings > Accessibility > Audio/Visual > Balance, and make sure that the balance is set in the middle.


More details here: If your left or right AirPod isn't working


If your AirPod continues to display the same behavior, we suggest that you have it evaluated at an Apple Store or an Apple Authorized Service Provider. You can follow this link for further direction:

AirPods Replacement, Repair, & Service


Take care


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One air pod will not connect to my device

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