air tag

I am unable to remove the cover for the air tag to change the battery, what do I do next. It is not turning



iPhone 12, iOS 16

Posted on Sep 8, 2023 5:00 PM

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Question marked as Top-ranking reply

Posted on Sep 8, 2023 5:51 PM

If you still cannot remove the cover to access the tag's battery, it may be possible that the battery has expanded. This could happen to batteries that are defective.


One method, that has worked for me, is to wear surgical or rubber gloves, to increase the traction between your fingers and the cover while pressing down and turning.


Regardless, if you are not able to do so, even after reviewing the support article you came here from, the next step would be to contact Apple Support directly for further assistance with this matter. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.

2 replies
Question marked as Top-ranking reply

Sep 8, 2023 5:51 PM in response to Deborahr68

If you still cannot remove the cover to access the tag's battery, it may be possible that the battery has expanded. This could happen to batteries that are defective.


One method, that has worked for me, is to wear surgical or rubber gloves, to increase the traction between your fingers and the cover while pressing down and turning.


Regardless, if you are not able to do so, even after reviewing the support article you came here from, the next step would be to contact Apple Support directly for further assistance with this matter. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.

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