Unable to Upload to iCloud

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Level 1

5 points

Unable to Upload to iCloud

1) When i connect my iPhone 12 pro to my iMac (MacOS High Sierra, version 10.13.6-mid 2011) only some of my phone photos goes to Photos and I don't know what's wrong or what I need to do...

2) Just today I clicked on the side bar of Photos the tab labeled Unable to Upload and was shocked to see that numerous photos and videos were there! Unable to Upload to iCloud since January 2023!

3) Also, a dropbox sign comes up on my photos asking me to back up my pictures and I don't want that. I want them backed up on my iCloud.

4) How can I add a .mov file to my photo library that was copied for me on a flash drive since AirDrop did't work.

Thank you for any responses!

iMac 21.5″, macOS 10.13

Posted on Sep 9, 2023 11:13 AM

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Answer 1

Sparks0829

Community Specialist

Sep 10, 2023 1:35 PM in response to steindivers

Hi there steindivers,

If you're importing photos from your iPhone to your Mac, you'll want to be sure you've followed the steps in this link to do so: Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support

If you see that some photos were unable to upload, try clicking on them to get an explanation. It could be related to the file type or size of the photos.

To stop Dropbox from opening automatically on your Mac when importing photos, you may need to turn off Dropbox or uninstall it from your Mac. We'd suggest reaching out to Dropbox's support team for more help with that: Dropbox - Contact Dropbox Support

To import a file or movie from a flash drive, follow the steps in the 'Import from a hard disk, optical disc, or flash drive' section here: Import photos from storage devices and DVDs using Photos on Mac - Apple Support

Take care.

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Answer 2

steindivers Author

Level 1

5 points

Sep 10, 2023 3:11 PM in response to Sparks0829

Hi Sparkss0829,

I much appreciate your structured responses to my questions! Thank you so much!! I'm swamped with work right now but as soon as I get to it and try out all your recommendations I will get back to you and offer feedback or pester you if I run into trouble :-)

Have a good week,

steindivers

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Unable to Upload to iCloud

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