MacBook Pro even slower after super duper new 16gb ram installed - Etrecheck?

Hello,


I am semi Mac (computer) literate - best to preface with this.


As my mid-2012 13inch i5 dual core 2.5ghz MacBook Pro was running slow, I googled how to fix it and, as a result, recently installed 16gb 1600mhz dd3 ram. Apparently my machine does support this (?)


The newly-installed ram shows up when I check it is there via 'About this Mac' so I think I have installed it correctly.

So I take further google-sourced advice and start up on Safe Mode from time to time, but I now ask the compute to perform relatively menial tasks (safe mode or normal) and it clams up, becomes overall slower than it ever was, and has even given up itself and restarted...


From this forum I learn about 'Etrecheck'.

Previous advice was 'don't install stuff, just restart in safe mode', but Etrecheck looks bona fide, so I am tempted.


Can anyone help, in 'for dummies' language please, and offer any advice on this?


Thank you to everyone whose minds work in a computer-type way. Mine doesn't :)


Alex


Posted on Sep 9, 2023 3:02 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2023 6:58 PM

The original Apple hard drive is most likely the original source of the system slowness....the hard drive is either worn out or failing, both can cause performance issues. An SSD upgrade would have been the better option to improve performance since it can greatly increase performance. Memory upgrades rarely provide any performance improvements....it is very easy to use Activity Monitor's memory tab to judge whether memory is the bottleneck.


On the 13" (mid-2012) model, the internal hard drive cable tends to have a high rate of failure....especially when using an SSD, but can also have problems with a hard drive as well.


You can check the health of the hard drive by running DriveDx (free trial period). For a hard drive, usually any "Warning" or "Failing" notices indicates a worn out or failing drive respectively. While supporting thousands of our organizations Macs, I have discovered that a hard drive should be replaced for either condition. Unfortunately drive health monitoring apps are not quite so straight forward with SSDs....these apps can alert a user to a potential issue with an SSD, but a manual examination & interpretation of the health information for an SSD is necessary to determine if it is a real problem or whether just normal behavior of the SSD which can be ignored for now. Feel free to post the complete DriveDx text report here using the "Additional Text" icon which looks like a piece of paper.


As @Servant of Cats has already mentioned, Macs are very picky about the memory they use, so it is best to only use memory from Crucial or OWC. Even then, it is important to only use the exact part numbers identified as compatible using the tools on their respective websites. For Crucial, any legitimate reseller will specifically mention Mac compatibility for the modules which are compatible with a Mac. In fact, the plastic container holding the memory should say either "For Mac" or "Mac Compatible" on it (at least they did when I last purchased memory for a Mac several years ago. You can no longer buy RAM based solely on technical specifications since RAM has a lot of technical specs which are not fully listed by the memory vendor and definitely not provided in Apple's technical documentation. I have not purchased memory based solely on technical specifications since 2005 (for the PPC Macs....it did not work out well for the Intel Macs).


Personally I would forget about the memory upgrade and instead invest in an SSD since that will give you the best performance boost & value. The Crucial MX500 SSD is a good choice as it is usually well priced, but avoid the Crucial BX500 series as it is a low end budget economy model with lots of issues. In fact, most consumer SSDs today are just low level budget economy models.....it can be very difficult to tell them apart anymore. Plus you can no longer trust any SSD reviews because many of the SSD manufacturers are now changing the internal SSD components without listing any model number change...some may build them with two different designs, so it is like the lottery whether you get a good one or a bad one. Another choice for an SSD is an OWC Mercury Electra/Extreme 6G SSD. I don't personally care for this OWC SSD (older version was Ok), but OWC generally makes good products and has excellent tech support (some of it is just my personal preference for regarding things which probably won't affect most people).


13 replies
Question marked as Top-ranking reply

Sep 10, 2023 6:58 PM in response to Aleglala

The original Apple hard drive is most likely the original source of the system slowness....the hard drive is either worn out or failing, both can cause performance issues. An SSD upgrade would have been the better option to improve performance since it can greatly increase performance. Memory upgrades rarely provide any performance improvements....it is very easy to use Activity Monitor's memory tab to judge whether memory is the bottleneck.


On the 13" (mid-2012) model, the internal hard drive cable tends to have a high rate of failure....especially when using an SSD, but can also have problems with a hard drive as well.


You can check the health of the hard drive by running DriveDx (free trial period). For a hard drive, usually any "Warning" or "Failing" notices indicates a worn out or failing drive respectively. While supporting thousands of our organizations Macs, I have discovered that a hard drive should be replaced for either condition. Unfortunately drive health monitoring apps are not quite so straight forward with SSDs....these apps can alert a user to a potential issue with an SSD, but a manual examination & interpretation of the health information for an SSD is necessary to determine if it is a real problem or whether just normal behavior of the SSD which can be ignored for now. Feel free to post the complete DriveDx text report here using the "Additional Text" icon which looks like a piece of paper.


As @Servant of Cats has already mentioned, Macs are very picky about the memory they use, so it is best to only use memory from Crucial or OWC. Even then, it is important to only use the exact part numbers identified as compatible using the tools on their respective websites. For Crucial, any legitimate reseller will specifically mention Mac compatibility for the modules which are compatible with a Mac. In fact, the plastic container holding the memory should say either "For Mac" or "Mac Compatible" on it (at least they did when I last purchased memory for a Mac several years ago. You can no longer buy RAM based solely on technical specifications since RAM has a lot of technical specs which are not fully listed by the memory vendor and definitely not provided in Apple's technical documentation. I have not purchased memory based solely on technical specifications since 2005 (for the PPC Macs....it did not work out well for the Intel Macs).


Personally I would forget about the memory upgrade and instead invest in an SSD since that will give you the best performance boost & value. The Crucial MX500 SSD is a good choice as it is usually well priced, but avoid the Crucial BX500 series as it is a low end budget economy model with lots of issues. In fact, most consumer SSDs today are just low level budget economy models.....it can be very difficult to tell them apart anymore. Plus you can no longer trust any SSD reviews because many of the SSD manufacturers are now changing the internal SSD components without listing any model number change...some may build them with two different designs, so it is like the lottery whether you get a good one or a bad one. Another choice for an SSD is an OWC Mercury Electra/Extreme 6G SSD. I don't personally care for this OWC SSD (older version was Ok), but OWC generally makes good products and has excellent tech support (some of it is just my personal preference for regarding things which probably won't affect most people).


Sep 9, 2023 5:10 PM in response to Aleglala

To me, "sourced second hand via eBay" seems much more likely to be the problem than "installing 16 GB of it". Macs can be picky about RAM – and who knows where that RAM from eBay originally came from?


Crucial is a division of Micron (a semiconductor manufacturer), and Other World Computing is a very long-time supplier of RAM and SSD upgrades for those Macs that can take them. They seem to be the standard "go-to" sources for third-party Mac RAM upgrades.


Other possible culprits: failing to properly seat RAM, or handling RAM in a way that causes it to suffer damage from static discharge.

Sep 9, 2023 6:16 PM in response to Aleglala

If the "Memory Pressure" graph is consistently "green" adding more would be throwing money away.


EtreCheck revealed these two factors are affecting that Mac's performance:


Hard drive too slow - The hard drive in this computer is too slow.


Replace it with a solid state drive from OWC.


High battery cycle count - Your battery may be losing capacity.


If you are going to replace the hard disk drive, that battery should be replaced at that time. If you see Service Recommended on your MacBook Air or MacBook Pro - Apple Support:


"MacBook, MacBook Air, and MacBook Pro computers with built-in batteries should have their batteries replaced only by an Apple Authorized Service Provider or Apple Store, or by an Independent Repair Provider that uses genuine Apple parts."

Sep 9, 2023 3:15 PM in response to Aleglala

  1. Refrain from Google-sourced advice.
  2. Return that Mac to its original memory configuration. 16 GB is unsupported and unexpected things can occur now or in the future. To install memory in your Mac, refer to the Memory Upgrade Instructions in About This Mac > Memory
  3. It's very easy to determine if your Mac's performance is being limited by available memory. Please read Check if your Mac needs more RAM in Activity Monitor - Apple Support. If the "Memory Pressure" graph is frequently "red" your Mac would benefit from additional memory. If not, it won't. It's that simple.
  4. EtreCheck is not installed, it is merely downloaded and executed. When executed it installs nothing. After you quit the app, it does nothing. To post its results in a reply to this Discussion, read How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community.

Sep 9, 2023 4:14 PM in response to Aleglala

According to MacTracker, the non-Retina MacBook Pro (13-inch, Mid 2012) has an official RAM limit of 8 GB, and an actual RAM limit of 16 GB.


Other World Computing sells 16 GB RAM upgrades for that machine. Crucial makes / made 16 GB upgrades for that machine, too, although they now list their upgrade as "EOL" (End of Life) and direct you to a retailer to buy it.


Since all three of those sources agree that the machine can take 16 GB, I doubt that they are wrong. But I wouldn't suggest using RAM from any company other than those two if you're going to try to install 16 GB.



Sep 9, 2023 5:55 PM in response to John Galt

Found the Activity monitor and memory seems to languish along the bottom comfortably in green... albeit I am not asking the machine to do a lot right now.


Would reinstall previous ram but previous (1x4gb and 1x2gb) RAM is in someone's cupboard (2gb) and in another machine (4gb) so this is the only element of your helpful advice I cannot examine further at this point.


Interesting EtreCheck report - it took a few minutes and seemed to point to exhausted hard drive... at least this is how I read it. Lots of minor things I simply don't understand. I have skillsets, I promise, just not these ones :)

Sep 9, 2023 5:37 PM in response to Servant of Cats

Yes, the only ram supplier I have ever used is Crucial and, upon finding they didn't have any, I went for the 'can I buy it this evening - oh look, there's a guy nearby and in an hour my laptop will work better' route and swallowed the risks...

Tried to earth myself by clinging on to the radiator :) and, although I had to change around the modules to have the machine recognise 2x8gb ram, I would think once the machine acknowledges them, they are working, no?

Or by 'Macs can be picky about RAM', do you think the machine could acknowledge their existence whilst also developing an attitude to these second hand modules and possibly to the heathen that installed them..?


Thanks for link to OWC - I am in the UK and wonder if that makes any difference to availability/speed of transit, etc.

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MacBook Pro even slower after super duper new 16gb ram installed - Etrecheck?

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