Stolen phone have I’d can’t remember password can’t make new id

Can’t create new apple id

Earlier iPhone models

Posted on Sep 10, 2023 12:40 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2023 1:25 PM

Hello Youngie71,


If you don't know the password of your Apple ID account, please check out this link, which will guide you through the process to reset it: If you forgot your Apple ID password


If you're wanting to create a new Apple ID account and are receiving an error saying "Could Not Create Apple ID," please check out this link, which explains why you may receive that error, and what to do: If you see a Could Not Create Apple ID or Could Not Set Up iCloud message


If you see a Could Not Create Apple ID message

If you see a Could Not Create Apple ID message, it means that you have exceeded the number of new Apple IDs you can set up with iCloud on a single device in one year.


If your device was stolen, please review the following suggestions to help protect your data, as outlined here: If your iPhone, iPad, or iPod touch is lost or stolen


1. Look for your device on a map

To find your device, sign in to iCloud.com/find. Or use the Find My app on another Apple device that you own.

If your iPhone, iPad, or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.
 
2. Mark as Lost

When you mark your device as lost, you remotely lock it with a passcode, keeping your information secure. This also disables Apple Pay on the missing device. And you can display a custom message with your contact information on the missing device. 
Mark your device as lost

 
3. Report your missing device to local law enforcement

Law enforcement might request the serial number of your device. 
Find the serial number

 
4. File a Theft and Loss claim

If your missing iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.
File a claim

 
5. Remotely erase your device

If you erase a device that had iOS 15, iPadOS 15, or later installed, you can still use Find My to locate the device or play a sound on it. Otherwise, you won't be able to locate the device or play a sound after you erase it.

If you have AppleCare+ with Theft and Loss, do not remove the device from Find My or your Apple ID.
Erase your device

 
6. Contact your wireless carrier

If the missing device is an iPhone or an iPad with cellular, report your missing device to your wireless carrier. Ask the carrier to disable your account to prevent calls, texts, and data use. And if your device is covered under your wireless carrier plan, file a claim.
 
7. Remove your missing device from your account

If you have AppleCare+ with Theft and Loss, do not remove your lost iPhone from Find My or your Apple ID until your claim has been approved.
Go to appleid.apple.com to remove the missing device from your list of trusted devices.


Thanks!

1 reply
Question marked as Top-ranking reply

Sep 11, 2023 1:25 PM in response to Youngie71

Hello Youngie71,


If you don't know the password of your Apple ID account, please check out this link, which will guide you through the process to reset it: If you forgot your Apple ID password


If you're wanting to create a new Apple ID account and are receiving an error saying "Could Not Create Apple ID," please check out this link, which explains why you may receive that error, and what to do: If you see a Could Not Create Apple ID or Could Not Set Up iCloud message


If you see a Could Not Create Apple ID message

If you see a Could Not Create Apple ID message, it means that you have exceeded the number of new Apple IDs you can set up with iCloud on a single device in one year.


If your device was stolen, please review the following suggestions to help protect your data, as outlined here: If your iPhone, iPad, or iPod touch is lost or stolen


1. Look for your device on a map

To find your device, sign in to iCloud.com/find. Or use the Find My app on another Apple device that you own.

If your iPhone, iPad, or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.
 
2. Mark as Lost

When you mark your device as lost, you remotely lock it with a passcode, keeping your information secure. This also disables Apple Pay on the missing device. And you can display a custom message with your contact information on the missing device. 
Mark your device as lost

 
3. Report your missing device to local law enforcement

Law enforcement might request the serial number of your device. 
Find the serial number

 
4. File a Theft and Loss claim

If your missing iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.
File a claim

 
5. Remotely erase your device

If you erase a device that had iOS 15, iPadOS 15, or later installed, you can still use Find My to locate the device or play a sound on it. Otherwise, you won't be able to locate the device or play a sound after you erase it.

If you have AppleCare+ with Theft and Loss, do not remove the device from Find My or your Apple ID.
Erase your device

 
6. Contact your wireless carrier

If the missing device is an iPhone or an iPad with cellular, report your missing device to your wireless carrier. Ask the carrier to disable your account to prevent calls, texts, and data use. And if your device is covered under your wireless carrier plan, file a claim.
 
7. Remove your missing device from your account

If you have AppleCare+ with Theft and Loss, do not remove your lost iPhone from Find My or your Apple ID until your claim has been approved.
Go to appleid.apple.com to remove the missing device from your list of trusted devices.


Thanks!

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Stolen phone have I’d can’t remember password can’t make new id

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