whenever i play a video on my ipad, one that is saved from my files, it will black out randomly going on and off. i can still hear the sound, but the pic will just come and go. i transfer the same file to my iphone and didn't have a problem watching it. any idea what could it be? i have an ipad 6 mini
so... quick update... after going to an apple store and have a technician check my ipad... we discovered that there is an option in settings that will dim videos if they have flashing effects. i said WE discovered because the apple genius was as surprised as me when she tried (LOL) . apparently is something new and will be on by defaults. so if you have this issue, the answer is quite simple... go to settings, accessibility, motion, dim flashing lights... and problem solved :) hope this helps!!
so... quick update... after going to an apple store and have a technician check my ipad... we discovered that there is an option in settings that will dim videos if they have flashing effects. i said WE discovered because the apple genius was as surprised as me when she tried (LOL) . apparently is something new and will be on by defaults. so if you have this issue, the answer is quite simple... go to settings, accessibility, motion, dim flashing lights... and problem solved :) hope this helps!!
Hi there ceciliabal,
Do you notice the same issues when watching videos in other apps? We want to see if this is specifically happening in one app or multiple apps.
Also, if you haven't already, you can see if restarting your iPad may help. Restarting can refresh the software on a device, which can sometimes resolve unexpected issues. If needed, below shows how:
How to restart an iPad without a Home button
1. Press and hold either volume button and the top button until the power off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the top button until you see the Apple logo.
Those steps are from this article: Restart your iPad Please let us know how that goes or if you've already tried restarting.
Take care.
Hi ceciliabal,
Nice job troubleshooting.
You mentioned using AirDrop. If you share the video to yourself via email or send yourself a message including the video, does the same thing happen? This can tell us if the issue is related to sharing the videos via AirDrop.
Take care.
ceciliabal,
Thanks for clarifying. In this case we'd recommend reaching out for additional support here: Get Support
Take care.
hi :) i noticed the issue only in the Photo app so far. live videos o streaming works fine. is just when i am trying to play a video that was recorded with my iphone and share it/air drop to my ipad for example. at first i thought it could a thing with the format of the video, but since it was recorder with my iphone... the format shouldn't be compatible? i did the restart thing a few times, i did the update of the software as well but there is no change. the ipad is new, got it a few weeks ago. i can still use it, but is kind of anoying when trying to edit them, since the black outs are completely random, it will happened in different part of the video and it's not always in the same spot.
hi again... it could be with any video that I received by airdrop, by email, or even saved from my drive straight to my ipad. if i play the video in my phone or my mac, it will be fine... but if i try to watch the same video on my ipad it will do the random blackouts. i tried transferring/sending the same video back and forth, and it's only on the ipad (photo app) that does that. other video apps like youtube for example won't give me a problem (if i watch it on the ipad), but if it is a video that is saved someway on the photo app will do that when playing
I'm experiencing the same issue trying to watch Masters of Air on AppleTV on my iPad. I'm confirmed that the Dim Flashing Lights setting is Off; however, there are still segments of the show that show a black screen while continuing the audio.
videos will blackout when playing
