You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can receive email with Comcast but cannot send it

I can receive Comcast addressed emails but my iPhone will not send them

iPhone 14

Posted on Sep 12, 2023 5:26 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 12, 2023 6:20 PM

I was asked to change my comcast password in late August and have not been able send mail out since then. it comes in fine.

22 replies

Sep 12, 2023 6:31 PM in response to gregput

Ok, then your settings are most likely correct and you will just need to update the password in the SMTP settings. There is usually a password field for incoming mail which is POP3/IMAP and one for the outgoing mail which is the SMTP server. The password is the same in both spots and you will need to enter the new password there.


Settings > Mail > Accounts, and choose your mail account.


My Comcast mail is a POP3, so the screen I have may be a little different if you are using IMAP. Hopefully with the information I provided, you will be able to navigate to the correct spot to change the password. If you get stuck, let me know what you are seeing on the page.


FYI, to take a screenshot:

Take a screenshot on your iPhone - Apple Support

and to post the screenshot you would choose the Image Insertion option when postings. You would still want to make sure your email is redacted before posting.

Sep 12, 2023 5:45 PM in response to gregput

That sound like a problem with the SMTP settings. Go to Settings > Mail > Accounts, and tap on the account giving you trouble. Scroll down on that page and check the setting under SMTP. It should show "smtp.comcast.net". If that one is showing there, you can tap on it and check the settings. Start by entering your password on that page, this is the password you would use to login their website at www.xfinity.com. Also the Use SSL setting should be checked, the Authentication should show "Password" and the Server Port is 587.


Was this account recently set up or did you just start having the issue?

Is the account using POP3 or IMAP?


The settings are usually different depending on if you are using POP3 or IMAP. POP3 is when you can delete an email on one device and it is not affected on another device using the same email. When using IMAP, deleting on one device will also remove it on any other device that uses the email. It does show on the settings screen after you tap the Account whether it is being set up as POP3 or IMAP.


It may help if you can provide screenshots of that settings page as well as the SMTP settings page, just make sure you block out your email address.

Sep 12, 2023 7:18 PM in response to Kurtosis12

I was asked to post a screen shot of some of my setup pages to Mac Jim ID so i sent it to him from another email account and did not hear back.


I can receive emails from anyone using my comcast account name but cannot respond/send out mail from that account since late August. Cannot figure out what happened or how to fix them problem.


Greg

I can receive email with Comcast but cannot send it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.