Apple TV App Problems on Firestick: Video Not Available message

Fire stick owners

go to settings

go to display & Sounds

go to HDMI CEC control

turn off…….

breath…… in with fresh air

go back to Apple TV….

THIS WORKED FOR ME...THANK YOU

Also, go to device settings on fire stick. Update the firmware. This also fixed the issue. Amazon sent this out in the last week.

Same issue as everyone else.

Only occurring on my Firestick 4k

Plugged older FireStick into same TV in different HDMI slot and AppleTV+ runs fine on it (although slower interface). Was able to watch end of Friday Night Baseball game and now onto other shows I can’t watch on the 4K stick.

Using same router a two feet away, so def not an internet speed or wifi issue as error message leads you to believe.

App on my iPhone also works without issue using same router connection.

I called Customer Support, advised to check with Amazon but I think the issue is on their end. Everything else works perfectly on firestick. Wondering if they did an update or something that needs to be reversed. I ended up downloading the app straight to smart TV, bypassing the firestick and it worked. Also works on phone and tablet. Hoping for resolution soon.

I have the same Firestick issues and have tried the steps mentioned. On a road trip now. Signed in on the hotel’s Roku, and had the same issue. Obviously not related to my home infrastructure. Account related?

Hello, I was having the same issue with my Samsung tv and was able to talk with someone in chat about it 2 weeks ago, they told me their senior advisors are aware of the issue and were working on a solution. I had been able to watch movies since last year until 2 weeks ago when I would continually get the buffering wheel and then the message that said," Video not available". I talked with tech support yesterday and they told me that the senior advisors said the Apple Tv+ app is not working on Samsung, Roku and Bravia Tv's. Looking at some of the other chats in the community it looks like there's a bigger problem with the Apple app.

Hi, go to the tools icon on the home page of your firestick. Then click on the box labeled Display & Sounds, scroll down to HDMI CEC control and toggle to off. Hope this helps.

update 2: Just refreshed the “check for update” screen under Settings > About > Check for update . The update to install is version 6.2.9.8 (NS6298/4760).

Technically, switching off HDMI CEC is a temporary work-around. A fix is still needed.

Here's what they told me

"Ok! So for now we are to advise you that the engineers are working on a fix for this and are completely aware of the problem. For now just keep the firmware on your fire stick updated and your app as well because when the fix comes out it will be in the form of an update. At this time there is not an ETA on the update but you can keep checking with us for one if you would like to."

1. Reinstalled Apple TV ap. ❌
2. Reset fire stick to factory settings. ❌
3. Updated firmware ❌
4. Turned off HDMI CEC. ✅

For those who are experiencing the problem I’d start with (4). If no luck I’d also try (3). I guess steps (1) and (2) were useless.

I have been using CEC Device Control feature for as long as I have had my firestick and this is the first time it has happened. I do not see why it must be turned off for Apple TV to work as I really like the use of this feature. I did turn it off and the shows seemed to work but will have to test a few more. But I would still like to have this feature turned on and watch Apple TV just like I have for a long time now.

I’m seeing the same thing, but I think it might only be impacting the latest Fire TV Stick (4k in my case) OS version 6.2.9.8. I just set up a new Fire TV stick 4k and immediately downloaded the Apple TV app. This FTV Stick was on an older OS and hadn’t updated yet. My Apple TV streaming worked totally fine on that device. However, another Fire TV Stick 4K in my house is on the latest OS and failing exactly as the original poster has noted. I’ll test the new stick that just updated this morning and post back if it’s now failing too following it’s OS update.

New update recently available for the fire tv. Installed it and it solved the problem for me.

Update: after contacting support (like the original poster did) I got told the issue is being looked into by engineers but there is currently no window of time they are expecting the fix to occur. Could be a few days (or potentially longer).