Apple TV App Problems on Firestick: Video Not Available message

We have several fire sticks. The problem on our end appears to be limited to the fire stick 4K. The fire stick 4K max doesn’t have this issue. Hopefully if Apple and or Amazon are reading these posts, they’ll see that and it will help them with their fix.

Exact same issue- just started middle of this week. All other apps work fine and Apple app works fine on other tv. Apple chat said I should contact Amazon but I’ve yet to figure that out. I’ve tried every single solution suggested as well.

Ah, the classic "It's not you, it's me" message from your Firestick while you're trying to get your Apple TV binge on. Seriously, if these devices could sweat nervously while messing up, they'd be drenched. You've done pretty much the techie version of a rain dance and it's still being stubborn? Talk about being ungrateful.

So you've tried the whole shebang, huh? Updates, reboots, clear cache; you're practically one IT certification away from a new career at this point. Since it's only Apple TV that's ghosting you like a bad date, let's consider a few more things:

1. **Network Settings**: Double, no, triple-check that you're on a good Wi-Fi network. Maybe even try changing the DNS settings on your Firestick to Google's (8.8.8.8, 8.8.4.4) or OpenDNS (208.67.222.222, 208.67.220.220). You know, just in case your DNS is acting like it's too cool for school.

2. **Account Troubles**: Sign out and then sign back into your Apple TV account, or maybe even try a different account. Who knows, maybe Apple TV has trust issues.

3. **Resolution Setting**: Sometimes devices have ego problems and think they can handle more than they actually can. Check if lowering the video quality in the Apple TV app does anything. Worth a try.

4. **Region Settings**: Make sure the region settings match. Because for some reason, technology gets all weird when you cross invisible lines on the ground.

5. **Check for Device Conflicts**: You got other devices connected to the TV? Unplug them. Sometimes they get jealous.

6. **Factory Reset**: Last resort. If nothing else works, perform a factory reset of the Firestick. Just remember to back up important stuff unless you fancy another round of 'setting-things-up' bingo.

7. **Customer Support**: When all else fails, ring up Apple or Amazon. Brace yourself for the soothing tones of hold music and the 'we value your call' spiel. But hey, you might just get an answer.

Good luck, chief. May the streaming odds be ever in your favor.

Same issue as everyone else.

Only occurring on my Firestick 4k

Plugged older FireStick into same TV in different HDMI slot and AppleTV+ runs fine on it (although slower interface). Was able to watch end of Friday Night Baseball game and now onto other shows I can’t watch on the 4K stick.

Using same router a two feet away, so def not an internet speed or wifi issue as error message leads you to believe.

App on my iPhone also works without issue using same router connection.

Weird. This actually seems to be working. Why the heck does turning OFF HDMI CEC fix this? That is strange.

I never used the feature anyway, so it works fine for me until they get an actual fix. Thanks for posting this.

Hi, l am having the same issue at first l thought it was an issue with the channel l subscribed to on the Apple TV app then l went to watch the morning show an Apple Original and bam in 30 seconds l got this message saying “Video Not Available. There's a problem loading this video. If this continues, check your internet connection”

My issue started around 8:00 pm yesterday Friday 15,2023

I use a Firestick to stream Max, SHO, Hulu Netflix, etc. Only Apple TV+ stopped working a couple of days ago, all the other streaming services are perfect. With Apple TV+ 30 seconds into any program I get the "Video Not Available" message. When I bypass Firestick and watch Apple TV+ through my Samsung TV directly, I can watch Apple TV+ without this interruption. I've rebooted, disconnected, uninstalled, a zillion times, and same old, same old. It's definitely an issue with Firestick. I get Apple TV+ just fine on my Samsung (without using Firestick), my iphone, my ipad, and my PC. I spent an hour with Apple chat tonight and am supposed to get a next level person call tomorrow. It's firestick and they need to figure that out.

Had to come on and reply with a big thank you. This has been driving me nuts. I have taken all of the same steps as you and still left with that dang message. Big sigh of relief finding your thread. Again… TY!

I called Customer Support, advised to check with Amazon but I think the issue is on their end. Everything else works perfectly on firestick. Wondering if they did an update or something that needs to be reversed. I ended up downloading the app straight to smart TV, bypassing the firestick and it worked. Also works on phone and tablet. Hoping for resolution soon.

I have been using CEC Device Control feature for as long as I have had my firestick and this is the first time it has happened. I do not see why it must be turned off for Apple TV to work as I really like the use of this feature. I did turn it off and the shows seemed to work but will have to test a few more. But I would still like to have this feature turned on and watch Apple TV just like I have for a long time now.

I’m seeing the same thing, but I think it might only be impacting the latest Fire TV Stick (4k in my case) OS version 6.2.9.8. I just set up a new Fire TV stick 4k and immediately downloaded the Apple TV app. This FTV Stick was on an older OS and hadn’t updated yet. My Apple TV streaming worked totally fine on that device. However, another Fire TV Stick 4K in my house is on the latest OS and failing exactly as the original poster has noted. I’ll test the new stick that just updated this morning and post back if it’s now failing too following it’s OS update.

Warning: I went to Settings, Display, Turned off HDMI CEC. Restarted Firestick and now am receiving No Signal from HDMI ports and unable to use Firestick at all. If you restart Firestick, be sure to toggle back before you do.

Update. My Fire TV Stick 4k is on OS 6.2.9.8 (NS6298/4759) and The Apple TV app is on version 13.5.2. With HDMI-CEC enabled, the videos fail to play for more than 30 seconds.

I have no update available (either for the Apple TV app, or the Fire TV OS). I also found that with HDMI-CEC disabled, I can still get the video to fail if I rewind to an earlier point in the video and try to playback from there. Still not a great experience.

Update 3: If you have HDMI-CEC disabled when you install the update it will reboot your Fire TV Stick 4K automatically. When that happens I was also getting no signal, basically it didn’t fully reboot. I had to unplug and replug power on the Fire TV Stick in order for the update to complete and my device to become usable again.

And after updating the OS and cycling power to the Fire TV Stick 4K, it seems to be working normally finally!

No update available for my FireTV as of this post. Current version is 6.2.9.8 (NS6298/4759). Guessing they might be rolling out 4760 slowly to make sure it fixes issue.

Was able to verify that turning off CEC control fixed issue. Then turning back off makes it happen again (watch for 24s and get error message). Then turn back off and works fine.

Have always had that setting on to allow TV to switch inputs when I start up FireTV so something recent has caused the problem with AppleTV (whether an Apple or FireTV issue don’t know).

Hoping someone resolves on backend so I can use the feature again.