Apple TV App Problems on Firestick: Video Not Available message

These are the steps I took, in order....and it ended up working. Have you tried all these?

1. Checked that the FireTV was up to date at software level
2. Deleted AppleTV app and reinstalled
3. THEN...when that did not work, called Apple and turned OFF HDMI CEC
4. That fixed the video issue BUT next morning I had to power down/up the fireTV by unplugging it to get it to start
5. Once powered up, video still worked and I noticed an Apple Update had been delivered to the FireTV.
6. I turned the HDMI CEC setting back on (assuming being OFF caused the FireTV power up issue).
7. Rechecked that both FireTV and AppleTV app were up to date on software
8. All has been working since

Good luck!

Been there, done that with the whole restart, reinstall, and unplug routine, but nothing seemed to fix the issue. Then I hit upon this article that suggested switching off HDMI CEC, and voilà, it did the trick for me.

They've got really clear step-by-step images. Plus, if that solution doesn't work for you, they've listed about 10 more to try: https://pointerclicker.com/apple-tv-not-working-on-firestick/

Holy crap turning off HDMI CEC worked! 😳 I’ve been trying to watch Changeling and Foundation for a week 🙄 no thanks to Apple or Amazon

Thanks everyone who shared the update details! I just updated the firestick to 4760 version and I can now watch the Morning Show!

This is happening to me too on my main tv and Firestick 4K . I have a regular older Firestick in another room and Apple TV is working fine. Apple TV works on all my other devices too. I switched out the newer Firestick with the older version on my main tv and I did not get the Video Not Available message. I also tried the newer Firestick on the other tv and it gave me the same Video Not Available message. So it must be a compatibility issue with the newer Firesticks and Apple tv. I spent so much time trying to follow all the Apple app suggestions and turning off my router. This is frustrating for sure but at least I know it’s not my wifi or tvs. Either Apple or Amazon are to blame and need a fix. One of them probably did an update that screwed up the other.😳

Update - just spoke to support ( lucky to get a guy in Ireland - so English spot on).

Apple fully aware (1000s reported it). Apple working on it, no fixed time for repair, but needs an app update, due to firmware update causing the issue. He says, apple will patch it asap, these should only take days. However, it’s been days now. He says, now it’s a bigger problem, they’ll have to action it!

we will wait and see

Update: After fixing a different problem with my Firestick remote (it was set for the wrong type of TV so the power and volume buttons weren't working), the update appeared and after completion all seems to be working correctly again. OS 6.2.9.8 (NS6298/4760)

Had this issue for about a week now. Did all the troubleshooting the past few days and constantly checked for updates. Called Amazon today because I was tired of it, and there was suddenly an update for my device that fixed the issue. So everyone in this thread, check your device because I think they just released the fix

Ok Kids! Just got off phone with Calvin from Alabama. Here’s the fix. He had to read into internal discussions and pulled this out.

fire stick owners

go to settings

go to display & Sounds

go to HDMI CEC control

turn off…….

breath…… in with fresh air

go back to Apple TV….

log back in and see if this works.

did for me

Breath out!

suck some fresh air and enjoy!

glenn

Go to settings/applications/manage installed applications/Apple TV . Then select “clear data” . Select it twice to remove everything. Do the same for “clear cache. You will have to reinstall Apple TV, but it solved my issues. I’ve had to do this twice when it quit working. Hope it helps.

Yes, turning off HDMI CEC also worked for me

Turning off HDMI CEC Worked for me too! Thanks!

Thank you!!! I turned mine off after working on this for two hours and VOILA! I’m watching the finale of Foundation. Turning off HDMI CEC 100% worked. 🥰

Thank you to everyone here. I turned off the HDMI CEC and it worked. I really appreciate those that helped us non-techie people find where to do this too!

There is a fix now! Read the posts before yours and turn off HDMI CEC. It works!