Apple TV App Problems on Firestick: Video Not Available message

I just got off the phone with a second tier Apple advisor. They gave me a fix for this firestick problem. Go into Firestick settings, click on display & sounds, click on HDMI CEC Device Control, toggle it to "off" That solves the problem - the apple tv+ app no longer stops playing. The advisor told me this is a temporary fix until they get the problem solved. So far nothing else seems to be disrupted by turning this off. Netflix, Hulu, Prime, Max, SHO are all working as is Apple TV+

Same here, started on Sunday, has continued up to today. Done all of the same steps you have, and am getting extremely frustrated. About to cancel my subscription since this is just a waste of my time and money at this point.

I too contacted apple support, 1 1/2hrs on chat troubleshooting. Need up it needs moving on to a senior guy. Promised a call back today. Shock - no call back despite having email confirmation. Still not working today. It’s now been all this week.

btw it also happens to Apple TV shows - ted lasso for example. 30 secs same message.

Hello JSigrest and for everyone else who has been having this issue; I was able to find a workaround and it involves going into your firestick and turning of HDMI CEC 😄😄😄

I hope this reaches everyone else who has been having this issue

1. Reinstalled Apple TV ap. ❌
2. Reset fire stick to factory settings. ❌
3. Updated firmware ❌
4. Turned off HDMI CEC. ✅

For those who are experiencing the problem I’d start with (4). If no luck I’d also try (3). I guess steps (1) and (2) were useless.

I just updated the FW on my Firestick, it resolved the issue

I am also having that problem. I have unplugged the fire stick & modem, forgot and reconnected the internet, cleared data/cache, deleted and reinstalled the app, reset the Apple TV app within Apple TV, did video troubleshooting within Apple TV (it says I have no problem), and checked to make sure my fire stick and app are up to date. They are…. This has been an issue for 24 hours too :(

Update: after contacting support (like the original poster did) I got told the issue is being looked into by engineers but there is currently no window of time they are expecting the fix to occur. Could be a few days (or potentially longer).

I have also tried everything you mentioned with no luck. I have another fire stick located in the same room as my modem and AppleTV works fine on that TV. My big smart TV is located across the house and that is where my issue exists. However, regarding connectivity, I stream Prime, MAX, Paramount+, Netflix, Hulu, Disney ALL WITHOUT ISSUE on that TV. Apple is the big problem! I hope support comes up with a work around for our problem!

The initial guy escalated me to a senior support person named Laurie, who was great. After over an hour she read through various reports entered by the engineers and added my input. I may need to send send them a video of my TV of what happens from start to finish of logging on to Apple TV+ >> Playing a video>> error message.

I'm to call back in a day or two with my case number to get an update and see if they want the video. She was very thorough. She also helped me with a non related issue I was having with my iPhone. :)

I will update when I talk to them again. I have to agree with @happypr about it being an Amazon issue. Maybe I'll post on their firestick forums if that even exists.

9/14 - been having this same issue for the past couple of days. Tried all of the resets: modem, network, firestick, deleted and reinstalled app, cleared cache, all firmware is up to date, internet speed 300Mbps. Nada...

Here's what they told me

"Ok! So for now we are to advise you that the engineers are working on a fix for this and are completely aware of the problem. For now just keep the firmware on your fire stick updated and your app as well because when the fix comes out it will be in the form of an update. At this time there is not an ETA on the update but you can keep checking with us for one if you would like to."

I just talked to a rep for my follow up call and she told me to call Amazon because Apple TV is not aware of any issue. I just wish they could get on one accord with messaging. I contacted Amazon and they told me they are aware of the issue and have contacted Apple, he told me to check back in a couple of days. I have scheduled another follow up call with Apple.