MAIL does not work with eduroam

A bit of digging got this

main Apple Mail app blocked on Eduroam in… - Apple Community

and, maybe more usefully,

University network blocks mail.app - Apple Community

which implies that Eduroam was indeed blocking mail ports - although it's very hard to believe because almost every user would have similar problems. Did you receive any information about email settings when you got the Eduroam sign-up details.

If not, you should confirm with either your college IT or Eduroam support that the standard mail ports are blocked and ask them for alternative email settings. If they are no help then could try contacting your mail provider and see if they offer any alternative ports for cases like this and change your email settings.

Or - you could just find someone who uses mail on Eduroam without problems and compare mail settings.

If all that fails, including the help in the second link, then a VPN might help.

Best of luck.

Go into System Settings (click Apple Logo on top LH corner of screen) and then enter "DNS" in the search box. Select "DNS Servers Network" and then in the DNS Servers box hit the "+" sign at the bottom and add type 208.67.220.220 then hit return. You might have to validate with your password.

Repeat this to add 208.67.222.222

These are Open DNS servers. Others are available but these are the ones I use. Can't promis this will fix things because it's hard to imagine anything else working without DNS - but let us know how it goes.

The only thing I can think of is that either Eduroam has blocked the standard email ports (very unlikely) or that your mail setup uses non-standard ports which are not opened by Eduroam (also pretty unlikely).

Assuming you're running Mac Mail, what does Connection Doctor report (Window>Connection Doctor)

That's weird. Are your mail accounts from usual providers, like Apple (icloud), Google (gmail) or others? I take it that Mail works correctly on other networks, right?

Probably not related, but anyway: the current version of Ventura is 13.5.2, there were several bug and security fixes since 13.2.1.

What error message does Connection Doctor give?

I also cannot send emails from my Gmail account, through apple Mail app, while on Eduroam network at a University. The IT dept. at my school said it's a google thing.. according to them, Google prevented emails being sent on eduroam network.. because of abuse. Their words not mine. It's very frustrating to have to shut off my wifi and use cellular data/mobile hotspot everytime I want to send an email.

I use my mac on eduroam constantly and I have no problem using Mail there (yes, including a gmail account, which I have used previously with POP, and now with IMAP); so I don't think it is a general thing. Maybe it is specific to UK, or some particularly university?

Martich wrote:

I use two: gmail and my university email

Seems unlikely that there would be restricitions on Gmail. Your university mail... maybe.

Personally, I've never been able to get my university-provided laptop to even connect to eduroam so, I've rather given up on it.

Alongside the mailboxes there should be a red dot and then a message something like "Could not connect to this IMAP server .........etc"