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User profile for user: Debbran
Debbran Author
User level: Level 1
4 points

Apple TV no longer works on my smart tv

It was working a few days ago and still works on my other devices. My other apps on our Samsung tv work. I have turned modem off, turned tv off, reset Apple app to no avail. Any other suggestions to get it to work again?

iPad mini 3, iOS 12

Posted on Sep 14, 2023 4:32 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,860 points

Posted on Sep 17, 2023 5:58 PM

It seems you have already tried much of what Samsung Support suggests:

What to do if an app is not working on your Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app,
  4. Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV).


If you need further assistance after that, please contact Apple Support.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
142,860 points

Sep 17, 2023 5:58 PM in response to Debbran

It seems you have already tried much of what Samsung Support suggests:

What to do if an app is not working on your Samsung TV - Samsung Support

  1. Cold reboot the TV,
  2. Update the TV system software, if available,
  3. Delete and reinstall the misbehaving app,
  4. Reset the ‘Smart Hub’ (like a factory reset for the apps part of the TV).


If you need further assistance after that, please contact Apple Support.

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Apple TV no longer works on my smart tv

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