macOS Big Sur - refuses to log into any accounts on system preferences (MacBook Air 13 Inch Mid 2013)

I've been using macOS Mojave for several years now, but recently, everything seemed to be crashing more than usual. I reset to factory settings, and instead of getting a fresh Mojave blank slate, I ended up reverting to OSX Mountain Lion.


Whereas it was fun to experience life from 2012 all over again, nothing really worked at all. I managed to upgrade to Mavericks, then to Big Sur - which is the latest MacOS my vintage beast is capable of running.


It's actually working decently; however, I cannot log in to any of my accounts on system preferences. When I try and log into my iCloud account, after putting in my username and password, the machine seems to think for a minute, then goes back to the starting point of asking for my username.


When attempting to log into google, I just get a splash screen and it hangs; and when I log into Microsoft exchange, it asks which areas I want to sync, but that's it - I can't actually click the 'next' button to move on and log in.


This means I cannot access my shared calendar, notes, email, or bookmarks which I have on my other devices.


It's also refusing to let me sign into google through system preferences, and my other accounts which I used to use are also not there.


I can use other apps (like Microsoft suite); but I'd like to be able to just log in.


Does anyone know what I may need to do to get this to work? I'd rather not go back to Mountain Lion then re-upgrade if I can avoid it. That took HOURS!


Thanks

[I am randomly logged into game centre though; I tried to delete that and see if it worked, but now I'm also locked out of that too!]

MacBook Air 13″, macOS 11.7

Posted on Sep 15, 2023 3:35 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2023 6:41 PM

cach9801 wrote:

I've been using macOS Mojave for several years now, but recently, everything seemed to be crashing more than usual.


It shouldn't have been crashing at all. I suspect whatever was causing that is still a factor.


Crashes are not normal. Please restart your Mac in "Safe Mode" and try to log into your iCloud accounts again: Use safe mode on your Mac - Apple Support. Try that, but I think that Mac is suffering from some underlying fault that caused the initial problems.


EtreCheck may help reveal some actionable information: How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community

2 replies
Question marked as Top-ranking reply

Sep 15, 2023 6:41 PM in response to cach9801

cach9801 wrote:

I've been using macOS Mojave for several years now, but recently, everything seemed to be crashing more than usual.


It shouldn't have been crashing at all. I suspect whatever was causing that is still a factor.


Crashes are not normal. Please restart your Mac in "Safe Mode" and try to log into your iCloud accounts again: Use safe mode on your Mac - Apple Support. Try that, but I think that Mac is suffering from some underlying fault that caused the initial problems.


EtreCheck may help reveal some actionable information: How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community

Sep 20, 2023 2:37 AM in response to John Galt

Ok I think I figured it all out.


I wiped everything again and started with Mountain Lion (which is effectively completely useless now).


I then upgraded to Sierra and attempted to log in then.


I kept getting messages about keychain errors - I forgot I had these messages previously too and just kept ignoring them. This time I did something about it! I cleared the keychains out / deleted all of them / and suddenly I was able to log in again!


Unfortunately, Sierra is so old, I couldn't log into google or anything, but I was now able to access the App Store and upgrade to Big Sur.


Now Big Sur is working properly on my old beast of a machine!


My MacBook will make it to its 10th birthday next month after all!


Anyway - it was a problem with KEYCHAIN that was an easy fix - once I figured out what to do. It only took 5 hours to wipe everything and reinstall and reupgrade. Time well spent if you ask me.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

macOS Big Sur - refuses to log into any accounts on system preferences (MacBook Air 13 Inch Mid 2013)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.