Apple app video not loading

I have Apple TV+ App on Sony TV. Worked fine until yesterday. Now episodes and movies won't load.

Posted on Sep 15, 2023 8:08 PM

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Question marked as Top-ranking reply

Posted on Sep 16, 2023 4:18 PM

Hello Onealandme,


Thank you for reaching out in Apple Support Communities. Our recommendation is to see if you have an available update or firmware version updated on your Sony Smart TV. On the Sony website we were able to find information for you on how to do that and here's the link: How to perform a software update on your TV


If that doesn't help and you need further assistance, please contact Apple Support. They can investigate this for you. Feel free to contact them at: Get Support


Kind regards.

1 reply
Question marked as Top-ranking reply

Sep 16, 2023 4:18 PM in response to Onealandme

Hello Onealandme,


Thank you for reaching out in Apple Support Communities. Our recommendation is to see if you have an available update or firmware version updated on your Sony Smart TV. On the Sony website we were able to find information for you on how to do that and here's the link: How to perform a software update on your TV


If that doesn't help and you need further assistance, please contact Apple Support. They can investigate this for you. Feel free to contact them at: Get Support


Kind regards.

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Apple app video not loading

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