i can't reinstall Mac OS

My MacBook pro has suddenly switched off and went grey with a question marked folder. I follow the steps and click command+R and then selected the network, clicked fisk utilities and i dont see Macintosh so i click disk0s2 and then i try to erase it and it wont let me as the erase option is faded. i go to reinstall and it wont give me an option of the disk. HOW DO I SOLVE THIS ASAP

MacBook Pro 13″, macOS 10.15

Posted on Sep 16, 2023 9:38 AM

Reply
Question marked as Best reply

Posted on Sep 16, 2023 10:04 AM

That usually means a hardware problem.


See if Diagnostics report any issues: Use Apple Diagnostics to test your Mac - Apple Support


Then check with Apple Support.

1 reply

i can't reinstall Mac OS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.