I was given a MacBook Pro 2014 and I erased everything on it now I’m trying to reinstall Mac OS When you turn it on it has a folder with a question
mark I’ve tried everything that Apple support says and I can’t get anywhere please help
You will need to boot into Internet Recovery Mode using Command + Option + R to access the online macOS installer. Theoretically it should access the macOS 11.x Big Sur installer, but some Macs may only boot to the online installer for the OS which originally shipped with the computer from the factory which for a 2014 would be macOS 10.9.
If your Internet connection is not up to the challenge, then you will need access to another compatible Mac from 2007 to 2020 so that you can create a bootable macOS USB installer using the instructions in this Apple article:
Create a bootable installer - Apple Support
Generally you need a Mac from:
You can confirm which versions of macOS are compatible with various Apple hardware by using the information in the following article (the Mac can currently be running any version of macOS 10.6+):
https://eshop.macsales.com/guides/Mac_OS_X_Compatibility
You will need to boot into Internet Recovery Mode using Command + Option + R to access the online macOS installer. Theoretically it should access the macOS 11.x Big Sur installer, but some Macs may only boot to the online installer for the OS which originally shipped with the computer from the factory which for a 2014 would be macOS 10.9.
If your Internet connection is not up to the challenge, then you will need access to another compatible Mac from 2007 to 2020 so that you can create a bootable macOS USB installer using the instructions in this Apple article:
Create a bootable installer - Apple Support
Generally you need a Mac from:
You can confirm which versions of macOS are compatible with various Apple hardware by using the information in the following article (the Mac can currently be running any version of macOS 10.6+):
https://eshop.macsales.com/guides/Mac_OS_X_Compatibility
Unable to instal Mac OS after erasing MacBook pro
