Problem in "media audio routing" with my hearing device

My hearing device was/is working perfectly with my iPhone SE in routing both call audio and media audio.


Recently I bought Iphone 13 mini and now I can't get my "media audio" - sounds from applications such as facebook, YouTube, apple music, notifications and etc. routed to my hearing device, although it perfectly works and streams calls.

here are some further notes:

  • Both settings related to call audio and media audio are "always hearing devices".
  • Hearing aid compatibility is on
  • The devices are perfectly paired.
  • Apple store folks checked the phone, and the phone was erased completely and reset, but still nothing changed.
  • It weirdly works with two media audio apps only: Tiktok and Spotify
  • When a media app is playing or in case of notification, my hearing aid connects with my phone and stops getting surround voices as usual, as it is connected but a media app's volume is down - but it is not.
  • The hearing aid was also checked by the specialist and nothing is wrong with it; it still perfectly connects with my iPhone SE and tested and worked with ipads and with another iPhone 13 mini.
  • Both devices were checked and both firmware and software have the latest versions.



What am I missing? please let me know


iPhone SE, iOS 16

Posted on Sep 16, 2023 12:13 PM

Reply

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem in "media audio routing" with my hearing device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.