iPhone 11 Pro Max audio only plays through ear speaker, not external speakers

Audio a music is only coming from the ear piece, not the speaker at the bottom of the phone. When I have a phone call and change it to speaker, it still only comes from the ear piece, just a little but louder



[Re-Titled by Moderator]

iPhone 11 Pro, iOS 18

Posted on Apr 23, 2025 10:02 PM

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Question marked as Top-ranking reply

Posted on Apr 24, 2025 4:35 AM

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

1 reply
Question marked as Top-ranking reply

Apr 24, 2025 4:35 AM in response to repo275

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

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iPhone 11 Pro Max audio only plays through ear speaker, not external speakers

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