My iPhone and Apple ID were hacked, what can I do?

RitaS3 Said:

"Hacked or compromised: Everything I have was hacked or compromised is some way. Apple ID, emails, social media. I believe someone is still able to either read my messages or hear my phone calls. I have an iPhone XR. As far as I know it is not jailbroke. But there is someone that knows more than they should. And no other way for this person to know things. Does anyone have any advice?"

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Troubleshooting a Hacked Account:

Start with a New eMail Address:

Create and open a new eMail address, and then assign that as your Apple ID. No one but you would know of this eMail address.

I. Getting In to your Apple Account:

You need to get into your Apple Account. So, contact Apple Support. If you have a hacked iCloud account, then ask the Apple Rep if they can help you add Two-Factor Authentication. Ask them to assist you with changing your password to what it should be. Important: Perform a trial-&-error login session, prior to ending the call.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

II. Secure your Info:

If concerned for device access, then (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

III. Report Items to Apple:

So, report phone call's and messages info to Apple and modify. Use my User: Using the Photos App to Report Scams - User Tip

ThePayneishere Said:

“My wife’s iCloud was hacked as well called support the hacker changed her email number and removed all security devices”

———-

There is no iCloud account. So, if she can log in to her Apple Account at appleid.apple.com then she’s fine.

So, show this to your wife…

Troubleshooting a Hacked Account:

You need to Secure your Account(s).

Three Things:

A. Modify your Credentials, ASAP:

Having you information, secure your accounts.

• Modify: your login credentials (Using Both a New eMail and a New Passwordfor each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

B. Report This:

Any messages exist in relevance to this occurrence? If so, report it to Apple and to others. Do as I've Instructed here: Using the Photos App to Report Scams - User Tip

C. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Secure your Apple ID: If you think your Apple ID has been compromised - Apple Support

Secure your other accounts.

Take some comfort in knowing that your phone has not been hacked. Accounts may have been, but the phone has not been. No one can hear your phone calls.

Hello ~ Take a look here by clicking on below…

If you think your Apple ID has been compromised - Apple Support

Work through the link step by step and follow * Kurt Lang’s* advice and change your password. Don’t share that new information with anyone.

~Katana-San~

Whoever you think this other person is likely knows both your Apple ID and password. With that, they can see everything saved from your phone to iCloud. That would be your contacts, photos, messages and more.

Change your password.

You create a new email account, then update your Apple ID to that new account. That way, you don't lose any purchased music or apps.

When you do that, also change your password and 2FA questions/answers.

ThePayneishere wrote:

My wife’s iCloud was hacked as well called support the hacker changed her email number and removed all security devices

Catastrophic security breaches are never fun, and there’s no good recovery.

Enabling two-factor authentication or security keys, and use of a password manager, can reduce the exposure.

Whether the breach happened through phishing, password re-use, shoulder surfing, or otherwise, that Apple ID is no longer your wife’s.

Or it never was your wide’s, and you’re simply here trying to socially engineer access into somebody else's Apple ID.

We just don’t know.

Your wife might be able to regain access through recovery:

• How to use account recovery when you can’t reset your Apple ID password - Apple Support

But I’d tend to doubt that the recovery is feasible, particularly if settings have been “appropriately” altered by the person now controlling the Apple ID.

If there are payment cards associated with the Apple ID, time to notify your financial provider and change those.

Gather up purchase receipts for any associated devices too, as you’ll need those to get devices transferred to a newly-created Apple ID.

me too, my other apple ID got hacked, the hacker put 2fa on it, and i tell apple about that, apple blame me they said it's my fault lol, and apple can't help me to restore my account because of “data/user privacy” and they said “i think it's ur number”. i don't know who's number is that.

[Edited by Moderator]

Do you always blame other people for your mistakes?

It was up to you, and only you, to keep your Apple ID and password secured. Apple can't decide for you what your password should be. That, and you apparently didn't set any 2FA passwords. So even if someone guessed or knew both your ID and password, they still wouldn't be able to get into your account. Unless, that is, you made your 2FA answers just as easy to guess as your account password.

So go ahead. Switch to another product. If you manage your security on that device as poorly as you did this one, you'll have the same problem.

I have the same problem except my enemy husband did and even erased passcode he loves to see me under stress my blood pressure is got my heart racing w now bloody noses look to person close to you hugs

lol for one the people you talk to at Apple is IT experts…experts my friend. If you are becoming compromised due to your ignorance of account management, password security/creation, secure network usage, secure internet browsing, etc then how in the world can anyone help you. This would be like blaming the dr for getting cancer homie….Unless you legit have an IT degree or cybersecurity degree/certifications you don’t get to question the expertise of US EXPERTS….Create a new Apple ID :) btw im sure you will always become compromised online unless you listen to an EXPERT or go get an IT education my friend.

I’m sure you done the general 3rd grade basics of managing an iCloud account to I’m sure as in;

• making a long secure password onoy used for your Apple account
• Used iCloud private relay
• Made sure you knew exactly every device on every network you ever connected to
• l know exactly how to tell if a website is a real website vs a fake

Apple makes it too easy to stay secure literally my 9 year old daughter can manager her devices and account to avoid becoming compromised. Do a little research before you go blaming anyone……like 1+1 = 2 bro way to easy

My Apple account has been hacked away from me then I’ve opened another one and now I believe they’re in it at least and they’re using it with me, but I have a iPhone 11 that I just bought about three months ago and they’re able to look like they’re using my iPhone 11 and I look like I’m using an android and they have complete control of everything if they wanna do something they do it And I can’t regret regain control of all my accounts even though I’ve started over four different times and replaced numerous emails and went through four phones. They still hacked away a number from me and I can’t get it back that I have for 20 years and now they look like they’re on my iPhone and I look like I’m on android and I have the iPhone and pay for the account back office and reset my Sim card a couple of times. I’m at the end of my rope. I’m about ready to get a flip phone and stay off the Internet with my phone if you can help me, please get back with me.

Same thing happened to me! I phone 15 pro max! Somehow they got in and made id “unverified.”.

[Edited by Moderator]

How do you change all your Apple account with out getting a new one