My iPhone and Apple ID were hacked, what can I do?

Everything I have was hacked or compromised is some way. Apple ID, emails, social media. I believe someone is still able to either read my messages or hear my phone calls. I have an iPhone XR. As far as I know it is not jailbroke. But there is someone that knows more than they should. And no other way for this person to know things. Does anyone have any advice?


[Re-titled by Moderator]

iPhone XR

Posted on Sep 17, 2023 1:45 PM

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Question marked as Top-ranking reply

Posted on Sep 17, 2023 1:51 PM

RitaS3 Said:

"Hacked or compromised: Everything I have was hacked or compromised is some way. Apple ID, emails, social media. I believe someone is still able to either read my messages or hear my phone calls. I have an iPhone XR. As far as I know it is not jailbroke. But there is someone that knows more than they should. And no other way for this person to know things. Does anyone have any advice?"

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Troubleshooting a Hacked Account:


Start with a New eMail Address:

Create and open a new eMail address, and then assign that as your Apple ID. No one but you would know of this eMail address.


I. Getting In to your Apple Account:

You need to get into your Apple Account. So, contact Apple Support. If you have a hacked iCloud account, then ask the Apple Rep if they can help you add Two-Factor Authentication. Ask them to assist you with changing your password to what it should be. Important: Perform a trial-&-error login session, prior to ending the call.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


II. Secure your Info:

If concerned for device access, then (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.


III. Report Items to Apple:

So, report phone call's and messages info to Apple and modify. Use my User: Using the Photos App to Report Scams - User Tip

19 replies
Question marked as Top-ranking reply

Sep 17, 2023 1:51 PM in response to RitaS3

RitaS3 Said:

"Hacked or compromised: Everything I have was hacked or compromised is some way. Apple ID, emails, social media. I believe someone is still able to either read my messages or hear my phone calls. I have an iPhone XR. As far as I know it is not jailbroke. But there is someone that knows more than they should. And no other way for this person to know things. Does anyone have any advice?"

-------


Troubleshooting a Hacked Account:


Start with a New eMail Address:

Create and open a new eMail address, and then assign that as your Apple ID. No one but you would know of this eMail address.


I. Getting In to your Apple Account:

You need to get into your Apple Account. So, contact Apple Support. If you have a hacked iCloud account, then ask the Apple Rep if they can help you add Two-Factor Authentication. Ask them to assist you with changing your password to what it should be. Important: Perform a trial-&-error login session, prior to ending the call.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


II. Secure your Info:

If concerned for device access, then (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.


III. Report Items to Apple:

So, report phone call's and messages info to Apple and modify. Use my User: Using the Photos App to Report Scams - User Tip

Feb 13, 2024 7:55 AM in response to TNK345

Do you always blame other people for your mistakes?


It was up to you, and only you, to keep your Apple ID and password secured. Apple can't decide for you what your password should be. That, and you apparently didn't set any 2FA passwords. So even if someone guessed or knew both your ID and password, they still wouldn't be able to get into your account. Unless, that is, you made your 2FA answers just as easy to guess as your account password.


So go ahead. Switch to another product. If you manage your security on that device as poorly as you did this one, you'll have the same problem.

Jun 4, 2024 12:34 PM in response to TNK345

lol for one the people you talk to at Apple is IT experts…experts my friend. If you are becoming compromised due to your ignorance of account management, password security/creation, secure network usage, secure internet browsing, etc then how in the world can anyone help you. This would be like blaming the dr for getting cancer homie….Unless you legit have an IT degree or cybersecurity degree/certifications you don’t get to question the expertise of US EXPERTS….Create a new Apple ID :) btw im sure you will always become compromised online unless you listen to an EXPERT or go get an IT education my friend.

Jun 4, 2024 12:38 PM in response to TNK345

I’m sure you done the general 3rd grade basics of managing an iCloud account to I’m sure as in;


  • making a long secure password onoy used for your Apple account
  • Used iCloud private relay
  • Made sure you knew exactly every device on every network you ever connected to
  • l know exactly how to tell if a website is a real website vs a fake




Apple makes it too easy to stay secure literally my 9 year old daughter can manager her devices and account to avoid becoming compromised. Do a little research before you go blaming anyone……like 1+1 = 2 bro way to easy

Jun 7, 2024 5:39 AM in response to RitaS3

My Apple account has been hacked away from me then I’ve opened another one and now I believe they’re in it at least and they’re using it with me, but I have a iPhone 11 that I just bought about three months ago and they’re able to look like they’re using my iPhone 11 and I look like I’m using an android and they have complete control of everything if they wanna do something they do it And I can’t regret regain control of all my accounts even though I’ve started over four different times and replaced numerous emails and went through four phones. They still hacked away a number from me and I can’t get it back that I have for 20 years and now they look like they’re on my iPhone and I look like I’m on android and I have the iPhone and pay for the account back office and reset my Sim card a couple of times. I’m at the end of my rope. I’m about ready to get a flip phone and stay off the Internet with my phone if you can help me, please get back with me.

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My iPhone and Apple ID were hacked, what can I do?

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