MacBook Pro freezed after clicking on freeform

I have never used or even heard of freeform. I just got around to upgrading to ventura and after spending hours trying to restore my settings and preferences - I saw the icon for freeform and clicked it. Imagine my surprise... all it did was freeze. Immediately. Showed me a welcome to limbo... er freeform, then kaput. It won't do anything else. Had to force quit. Beautifully done. I tried to find somewhere to file a proper bug report but no luck So... this is now the best I can do.


[Re-Titled by Moderator]

MacBook Pro 13″, macOS 13.5

Posted on Sep 17, 2023 1:39 PM

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Posted on Sep 18, 2023 2:26 AM

Follow the good advise by @brbo for reporting an issue.


With the FreeForm application completely Closed


Hold and continue to hold the SHIFT key and Launch the application


This is a Safe Launch of Only the Application


If it works, great


If it does not work >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


The current stable version of Ventura is 13.5.2, if not already installed


If Not >> Links below


About the security content of macOS Ventura 13.5.2


Keep your Mac up to date



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3 replies
Question marked as Top-ranking reply

Sep 18, 2023 2:26 AM in response to martians8myMac

Follow the good advise by @brbo for reporting an issue.


With the FreeForm application completely Closed


Hold and continue to hold the SHIFT key and Launch the application


This is a Safe Launch of Only the Application


If it works, great


If it does not work >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


The current stable version of Ventura is 13.5.2, if not already installed


If Not >> Links below


About the security content of macOS Ventura 13.5.2


Keep your Mac up to date



Sep 18, 2023 3:58 AM in response to martians8myMac

Usually, when something goes very wrong shortly after an upgrade (like in this case), it has something to do with stuff that was already installed before the upgrade; and often a long time before.

Which OS did you upgrade from? And how long have you been upgrading the same mac (or from a previous mac)?

As time goes by, old system extensions, agents and daemons may accumulate and at some point fail on a newer OS.

Please run Etrecheck and post its full report here. Use the "additional text" button and paste the report into the text box.

Sep 17, 2023 10:49 PM in response to martians8myMac

Hi, and welcome.

Thank you for posting your experience to the (user-to-user) community.


If you wish to report the situation, Apple likely will not reply, yet your feedback will reach those who work behind the scenes; if others are experiencing similar issues we may see changes in the next update.


Apple support provide a feedback form online:

Feedback - Freeform - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro freezed after clicking on freeform

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