iphone 12 promax black screen

"Her screen will not come back on so she currently can’t do anything at all. Have tried a forced restart 3 times and that’s not working either"

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Troubleshooting a Black iPhone Screen:

I'd say the iPhone is stuck in a boot loop.  So, refer to my user tip: How to Fix an iPhone in a Boot Loop - User Tip

No success?...

Try the Tips at these Apple Support Links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

Provide Apple Feedback:

Do your Part: Report this issue to Apple. It occurred after an update installation --something they should be made aware of. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what fixes to include in updates to come.

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Proceed from there as necessary

Stacey Evanshine Said:

"iphone 12 promax black screen: My daughter was on Spotify, then Spotify got really laggy and her whole phone proceeded to crash and she’s not been able to get the screen to come back on. Any suggestions? Doing a forced restart has not worked so far. It’s an iPhone 12 Pro Max 256gb"

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Reinstall the App.

“"iphone 12 promax black screen: Thanks for the help. That didn’t work so we ended up having to take it to the Apple Store and they sent it out for repair.”

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You are welcome.

Reply back with what they the reason is and their solution. Thank would

help many, for certain.