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User profile for user: ngd1224
ngd1224 Author
User level: Level 1
17 points

HP printer Jet Pro 9015E shows off line

HP Printer Jet Pro 9015E will print from mobile device. I will not print from desk top, I tried test printing, these are the message I'm getting, "looking for the printer" or "ready to print". This is the exact printer i was using a month ago. Unfortunately, I moved and the ink exploded inside of that printer. So I know the computer is compatible with it. I hope someone can assist. I've been at this now for over an hour. thank you


Operating System: Catalina 10.15.7

iMac 21.5″, macOS 10.15

Posted on Sep 18, 2023 3:49 AM

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User profile for user: BDAqua
BDAqua
User level: Level 10
245,165 points

Posted on Sep 18, 2023 3:53 AM

Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."   
  5. As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


Solve printing problems on Mac - Apple Support

Reboot.


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User profile for user: BDAqua
BDAqua
User level: Level 10
245,165 points

Sep 18, 2023 3:53 AM in response to ngd1224

Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."   
  5. As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


Solve printing problems on Mac - Apple Support

Reboot.


Reply

HP printer Jet Pro 9015E shows off line

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