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AirTag sharing failed

Tried to share AirTag with my wife with the new IOS 17 operating system. Keeps saying she is not eligible. We are on the same account and both phones are updated. Any ideas?

iPhone 14

Posted on Sep 18, 2023 2:30 PM

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Question marked as Top-ranking reply

Posted on Sep 24, 2023 9:47 AM

I was having this issue where it says the # is ineligible for sharing, and found a simple solution posted my MrL09 on Reddit. Worked for me and many others...


Here are the workaround steps to share:

  1. Select the item to share
  2. In the Share AirTag screen with the contact list, hit the (+) in the top right corner
  3. Search for the contact you want to share with (note: searching from the address field doesn't work. you need to search from the field you see after hitting the plus)
  4. Open the contact card, and select the phone number to share with
  5. Proceed to share


Order of phone numbers on the contact card seems to matter!

I think the bug is somewhere in the contacts. I still had a problem adding my daughter to a tag using this method. She had her Apple Watch cell line listed first on her contact card, and I had to remove it and make sure the iPhone was the first phone number listed. I think the sharing system might default to whatever the first number listed is, and if it's not a compatible device you will get the error, regardless of other iCloud connections.

10 replies
Question marked as Top-ranking reply

Sep 24, 2023 9:47 AM in response to markandconnie

I was having this issue where it says the # is ineligible for sharing, and found a simple solution posted my MrL09 on Reddit. Worked for me and many others...


Here are the workaround steps to share:

  1. Select the item to share
  2. In the Share AirTag screen with the contact list, hit the (+) in the top right corner
  3. Search for the contact you want to share with (note: searching from the address field doesn't work. you need to search from the field you see after hitting the plus)
  4. Open the contact card, and select the phone number to share with
  5. Proceed to share


Order of phone numbers on the contact card seems to matter!

I think the bug is somewhere in the contacts. I still had a problem adding my daughter to a tag using this method. She had her Apple Watch cell line listed first on her contact card, and I had to remove it and make sure the iPhone was the first phone number listed. I think the sharing system might default to whatever the first number listed is, and if it's not a compatible device you will get the error, regardless of other iCloud connections.

Feb 13, 2024 10:16 AM in response to markandconnie

I am trying to share an airtag that is linked to my icloud account.

My phone is an iPhone 15 Pro running iOS 17.2.1


The person I want to share with has an iPhone 12 running iOS 16.6.1

The person also has an iPad Pro 11 running iPadOS 17.2.

The person's email account is a gmail (not icloud) account.

The person's gmail account I want to share with is the same account used on both the iPhone 12 and the iPad Pro 11 .


When I send the invitation to that person, it does not appear on the person's iPhone, but does appear on that person's iPad Pro 11 running iPadOS 17.2

If the person accepts the invitation that appears on the iPad Pro 11, then the items can be seen on the iPad Pro 11, but not the iPhone 12.


We really want the sharing to occur on the iPhone 12.

Ideas?




AirTag sharing failed

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