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Stolen Apple ID

My Apple ID was hacked and stolen, they also made up a recovery key and Apple says there’s nothing they can do and basically the hackers now own my account. How can I even put a new Apple ID on my devices now? To take my old ID off my iPad and phone the account needs a password which I obvious don’t have. Am I now locked out of my ID, my photos (10 plus years of my kids etc) and now my brand new iPads and iPhone are unable to be used too? Surely there must be a solution to this or else Apple should just say all hackers welcome as it appears the system is set up to their benefit!

iPhone 14, iOS 16

Posted on Sep 18, 2023 3:59 PM

Top-ranking reply

Limnos

Level 10

418,843 points

Posted on Sep 18, 2023 6:31 PM

Have Apple reset your phone so it can be set up with a different Apple account.

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

Apple recommends you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711

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Stolen Apple ID

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