Changing to co owner on Apple Card bricks it entirely

I used to be an authorized user on an Apple Card, but last month I got changed to a co owner. As soon as that happened, every single purchase made has been declined for being “over spending limit”, something that shouldn’t exist as a co owner. I’ve called Apple / Goldman Sachs 10 times now and even their supervisors are clueless on the issue. A tech ticket was created weeks ago with no update. Has anyone experienced this or has any resolution? I’ve tried un adding the card, logging out of my Apple ID, resetting my phone, trying the physical card, etc.


Thanks!

iPhone 12 Pro Max, iOS 17

Posted on Sep 19, 2023 6:22 AM

Reply
3 replies

Sep 19, 2023 10:18 AM in response to _Snowman

You’re between a rock and a hard place. It takes the co-ordination of both support teams to adequately resolve the issue.


You can try this. I’ve read on other social media platforms that Goldman has the ability to remove a co-owner and not close an account now. This only happens when the co-owner is not setup properly. Normally, removing a co-owner results in automatic closure of the account. If you can get to a high enough level of support you might be able to confirm if Goldman will/can do that. If they indeed have to close the account, they will be the only way for a quick resolution of the issue.


Let’s run through some settings and lets see if anything pops up.



Confirm your region is set correctly.


Change the language and region on iPhone - Apple Support


Change your Apple ID country or region


Update the birth date associated with your Apple ID - Apple Support


Having you ever changed your Apple ID? Have you changed the email address associated with your Apple ID?


Is your iPhone on the latest iOS? Is the other co-owners iPhone updated?


Update iOS on iPhone - Apple Support


Turn off VPN


Reset Network settings


Remove all credit cards from Apple Wallet on iPhone.


Log out of your Apple ID.


Delete the Apple Wallet App.


Do a forced restart. Follow instructions to the T.


Force restart iPhone - Apple Support


Sign into your Apple ID.


Download Apple Wallet app from App Store.


Try adding your Apple Card account and making a transaction.


How to add Apple Card to your Apple devices - Apple Support



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Changing to co owner on Apple Card bricks it entirely

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