Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My MacBook Pro keeps crashing

Hello!


My Macbook Pro has repeatedly crashed over the course of a few weeks. I am not sure what to do at this point as this is my work computer. I run a lot of Adobe apps and this has caused major issues with projects.


The sad part is that I know more about iOS than my IT department but I am not sure my course of action to take based on what I get back from the crash report.


Specs:

MacBook Pro 16in, 2019

2.6 GHz 6-core Intel i7

AMD Radeon Pro 5300M 4GB/Intel UHD Graphics 630 1536 MB

16GB 2667 MHz DDR4

Ventura 13.5.2


The crash report is below and I hope it is not a bad CPU/memory or anything drastic:


panic(cpu 6 caller 0xffffff8002597925): Possible memory corruption: pmap_pv_remove(0xffffff9baf5f8280, 0x7ff84752e000, 0x457a5e, 0x8000000457a5e024, 0xffffffe9e4fcfb04, 0xfffffe865cae6970): pv not on hash, head: 0xffffff9bae396b80, 0x7ff84752e000, priors: 2 @pmap_internal.h:979

Panicked task 0xffffff9bb02c6bf8: 1 threads: pid 4622: MacPodcastsStora

Backtrace (CPU 6), panicked thread: 0xffffffa07c371598, Frame : Return Address

0xffffffe9e4fcf6f0 : 0xffffff800247207d

0xffffffe9e4fcf740 : 0xffffff80025c6164

0xffffffe9e4fcf780 : 0xffffff80025b5c77

0xffffffe9e4fcf7d0 : 0xffffff8002412951

0xffffffe9e4fcf7f0 : 0xffffff800247235d

0xffffffe9e4fcf8e0 : 0xffffff8002471a07

0xffffffe9e4fcf940 : 0xffffff8002bdb40b

0xffffffe9e4fcfa30 : 0xffffff8002597925

0xffffffe9e4fcfb30 : 0xffffff8002597c01

0xffffffe9e4fcfb80 : 0xffffff800252385b

0xffffffe9e4fcfbd0 : 0xffffff80025225c1

0xffffffe9e4fcfd40 : 0xffffff80025251b9

0xffffffe9e4fcfda0 : 0xffffff800252b7a4

0xffffffe9e4fcfdf0 : 0xffffff80024b09b5

0xffffffe9e4fcfe30 : 0xffffff8002924a67

0xffffffe9e4fcfe90 : 0xffffff8002942091

0xffffffe9e4fcfed0 : 0xffffff80029424f7

0xffffffe9e4fcff20 : 0xffffff800246840f

0xffffffe9e4fcff50 : 0xffffff800241291d


Process name corresponding to current thread (0xffffffa07c371598): MacPodcastsStorageExtension


Mac OS version:

22G91


Kernel version:

Darwin Kernel Version 22.6.0: Wed Jul 5 22:21:56 PDT 2023; root:xnu-8796.141.3~6/RELEASE_X86_64

Kernel UUID: 8295C77B-2AAB-3471-81B5-438F59B1A36D

roots installed: 0

KernelCache slide: 0x0000000002000000

KernelCache base: 0xffffff8002200000

Kernel slide: 0x00000000020dc000

Kernel text base: 0xffffff80022dc000

__HIB text base: 0xffffff8002100000

System model name: MacBookPro16,1 (Mac-E1008331FDC96864)

System shutdown begun: NO

Hibernation exit count: 0


System uptime in nanoseconds: 15549361768978

Last Sleep: absolute base_tsc base_nano

Uptime : 0x00000e245e2f4de5

Sleep : 0x00000ce6dc62d9fa 0x000027e1add7049a 0x00000c96f86ecfd2

Wake : 0x00000ce7116aa3c9 0x000028ea6e11c260 0x00000ce6f073588a

Compressor Info: 3% of compressed pages limit (OK) and 6% of segments limit (OK) with 1 swapfiles and OK swap space

Zone info:

Zone map: 0xffffff9079afc000 - 0xffffffb079afc000

. PGZ : 0xffffff9079afc000 - 0xffffff907bafd000

. VM : 0xffffff907bafd000 - 0xffffff95482fc000

. RO : 0xffffff95482fc000 - 0xffffff96e1afc000

. GEN0 : 0xffffff96e1afc000 - 0xffffff9bae2fc000

. GEN1 : 0xffffff9bae2fc000 - 0xffffffa07aafc000

. GEN2 : 0xffffffa07aafc000 - 0xffffffa5472fc000

. GEN3 : 0xffffffa5472fc000 - 0xffffffaa13afc000

. DATA : 0xffffffaa13afc000 - 0xffffffb079afc000

Metadata: 0xffffffffd4dec000 - 0xfffffffff4dec000

Bitmaps : 0xfffffffff4dec000 - 0xfffffffff7dec000

Extra : 0 - 0


[Re-titled by Moderator]

MacBook Pro 16″, macOS 13.5

Posted on Sep 19, 2023 12:45 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2023 1:35 PM

Thank you. Pretty much everything is related to your Adobe apps. Other than Zoom, Chrome and NordVPN.


Of those three, I would very much recommend deleting Chrome and NordVPN. Chrome is a known, massive resource hog. On top of that, from the moment you turn your Mac on to the time you turn it off, it is constantly sending anonymized data of your computer and web usage to Google's servers. Chrome doesn't even have to be running. The keystone agents,


/Library/LaunchDaemons/google.keystone.agent.plist

/Library/LaunchDaemons/google.keystone.xpcservice.plist


do that by launching apps buried within the Chrome app, which load at startup. And then there's this.


We don't allow any software written by Google on our Macs. Not Chrome, Google Earth, or anything else. Google's real business is collecting marketing data. You are their unwilling and unpaid source for it when you use any of their junk. If Safari isn't a browser you care much for, try Firefox or Brave. If you have one, you do not need Chrome to access your Google account. You can do that from any browser.


Remove Chrome and its daemons. Never install it again.


And unless you truly need a VPN for end to end data communication between you and a company server, VPNs are useless. And in this case, is probably the main cause of your issues.


Public VPN's are anything but private.


A VPN can do absolutely nothing to hide any data going between you and a site you're viewing since only half of the communication is encrypted. Anything going to the site from the VPN and back to it is in the clear, or the site you're accessing would have no idea what to do with the encrypted data.


A VPN has only two uses:


1. You're using it to send and receive content from a truly tunneled VPN at your place of employment. Only the servers at the office get the unencrypted data from you as output from the VPN. Anything coming back to you is encrypted. Meaning, anyone trying to capture data between you and the office will only ever see encrypted data. A hacker would have to somehow breach the business' server on the clear input/output side, or your end to get anything.


2. You're trying to hide yourself. Since a VPN encrypts what's coming back to you, it does a good job at hiding what IP address the data is going back to (and as the link mentions, even this doesn't do a good job of hiding you anymore). However, any and all VPN's log this data. If you do anything illegal and law enforcement tracks the clear data back to the VPN (and they can), they'll demand log data to see what IP address the data was output to. The site running the VPN will give you up. They aren't going to go to jail for what you do.


Free VPNs sell your data.  (just one of many sites explaining this)


https://thebestvpn.com/how-free-vpns-sell-your-data/


This isn't exactly breaking news. It's been known for a very long time that free VPN's (in particular) log and sell your data. How else do you think they pay for their servers?


It's the same model as Google, and in particular, Chrome. You are the product.


NordVPN is supposedly one of the better offerings. But it's still mostly useless. No matter what web site you're communicating with, only what you send to the VPN and it sends back to you is encrypted. Every bit of data out of the VPN to the site you're visiting, and from there back to the VPN is the same as using no VPN at all. It has to be, or the sites you're visiting would just get a load of encrypted data they can't do anything with.


VPN reviews you find online are also almost completely untrustworthy:


Former Malware Distributor Kape Technologies Now Owns ExpressVPN, CyberGhost, Private Internet Access, Zenmate, and a Collection of VPN “Review” Websites


https://restoreprivacy.com/kape-technologies-owns-expressvpn-cyberghost-pia-zenmate-vpn-review-sites/

Similar questions

6 replies
Question marked as Top-ranking reply

Sep 19, 2023 1:35 PM in response to OliverMcNuts

Thank you. Pretty much everything is related to your Adobe apps. Other than Zoom, Chrome and NordVPN.


Of those three, I would very much recommend deleting Chrome and NordVPN. Chrome is a known, massive resource hog. On top of that, from the moment you turn your Mac on to the time you turn it off, it is constantly sending anonymized data of your computer and web usage to Google's servers. Chrome doesn't even have to be running. The keystone agents,


/Library/LaunchDaemons/google.keystone.agent.plist

/Library/LaunchDaemons/google.keystone.xpcservice.plist


do that by launching apps buried within the Chrome app, which load at startup. And then there's this.


We don't allow any software written by Google on our Macs. Not Chrome, Google Earth, or anything else. Google's real business is collecting marketing data. You are their unwilling and unpaid source for it when you use any of their junk. If Safari isn't a browser you care much for, try Firefox or Brave. If you have one, you do not need Chrome to access your Google account. You can do that from any browser.


Remove Chrome and its daemons. Never install it again.


And unless you truly need a VPN for end to end data communication between you and a company server, VPNs are useless. And in this case, is probably the main cause of your issues.


Public VPN's are anything but private.


A VPN can do absolutely nothing to hide any data going between you and a site you're viewing since only half of the communication is encrypted. Anything going to the site from the VPN and back to it is in the clear, or the site you're accessing would have no idea what to do with the encrypted data.


A VPN has only two uses:


1. You're using it to send and receive content from a truly tunneled VPN at your place of employment. Only the servers at the office get the unencrypted data from you as output from the VPN. Anything coming back to you is encrypted. Meaning, anyone trying to capture data between you and the office will only ever see encrypted data. A hacker would have to somehow breach the business' server on the clear input/output side, or your end to get anything.


2. You're trying to hide yourself. Since a VPN encrypts what's coming back to you, it does a good job at hiding what IP address the data is going back to (and as the link mentions, even this doesn't do a good job of hiding you anymore). However, any and all VPN's log this data. If you do anything illegal and law enforcement tracks the clear data back to the VPN (and they can), they'll demand log data to see what IP address the data was output to. The site running the VPN will give you up. They aren't going to go to jail for what you do.


Free VPNs sell your data.  (just one of many sites explaining this)


https://thebestvpn.com/how-free-vpns-sell-your-data/


This isn't exactly breaking news. It's been known for a very long time that free VPN's (in particular) log and sell your data. How else do you think they pay for their servers?


It's the same model as Google, and in particular, Chrome. You are the product.


NordVPN is supposedly one of the better offerings. But it's still mostly useless. No matter what web site you're communicating with, only what you send to the VPN and it sends back to you is encrypted. Every bit of data out of the VPN to the site you're visiting, and from there back to the VPN is the same as using no VPN at all. It has to be, or the sites you're visiting would just get a load of encrypted data they can't do anything with.


VPN reviews you find online are also almost completely untrustworthy:


Former Malware Distributor Kape Technologies Now Owns ExpressVPN, CyberGhost, Private Internet Access, Zenmate, and a Collection of VPN “Review” Websites


https://restoreprivacy.com/kape-technologies-owns-expressvpn-cyberghost-pia-zenmate-vpn-review-sites/

Sep 19, 2023 12:55 PM in response to OliverMcNuts

It isn't possible for iOS to be crashing since Macs run macOS.


Kernel panics are usually caused by software. Download and run EtreCheck. When it's done, copy and paste the report here so your fellow users can see what may be causing the problem.


The reports are long and do not fit in an editing window like this. Use the Additional text button to paste the report into.



EtreCheck is free to use and automatically redacts all personal information. It was designed and written by fellow user, etresoft.

My MacBook Pro keeps crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.