Merged Voicemails after IOS 17 Update

My wife and I share an Apple ID but have different cell phone numbers. We both have iPhone 14 Pro Max.

When I updated to iOS 17, yesterday, I lost all ability to make changes on the Apple ID (the picture got grayed out in Settings). Can't even enter it.

When she upgraded to iOS 17, today, our voice mail gots merged. When someone leaves a VM on her phone, it shows up on mine. Same as leaving a VM on mine, it shows up in hers. When I delete a VM on my phone, it gets deleted on hers and vice-versa.

How do we need to change to get back to separate voice mails? Please help.

iPhone 14 Pro Max

Posted on Sep 19, 2023 6:47 PM

Top-ranking reply

Ala836 Author

Level 1

30 points

Posted on Sep 23, 2023 4:18 PM

The issues were two fold and resolved in a Genius Bar session.

The grayed out Apple ID was caused by me turning on Content & Privacy Restrictions, Not Allowing Passcode Changes and Account Changes, and putting in a different 4-Digit Passcode. Once, I turned it off, the Apple ID under Settings, stopped being grayed out and it was back to normal. BTW, the reason I put I put in this 4-digit passcode is because of this report from WSJ: https://www.youtube.com/watch?v=tCfb9Wizq9Q;
The only way out of the merge voice mail (calls, photos, etc.) is to create a different Apple ID and do Family Sharing.

Thanks for your help!

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326 replies

Feb 20, 2024 8:55 AM in response to Ala836

This did not work for me. I did it on both phones and still an issue. For 25 years I never had an issue until the ios17 upgrades.

Feb 20, 2024 9:07 AM in response to prusso3995

prusso3995 wrote:

I'll disagree. I had 1 acct/2# for 25 years no problem. ios17 and now it's an issue.

What do you disagree with? Things change.

Apple has said for years that Apple IDs are not intended to be shared. They have no interest in making sure that sharing continues to work.

Feb 20, 2024 12:12 PM in response to prusso3995

You have repeatedly suggested you've not had an issue for 25 years. We're just pointing out facts that iPhone hasn't been out for 25 years. And whether you've never had this issue before makes no difference. Apple changed this with iOS 17, so you have it now. And it's not going to go away, so you either live with the consequence of sharing an Apple ID with someone else, or you Stop sharing an Apple ID.

Feb 20, 2024 12:41 PM in response to prusso3995

prusso3995 wrote:

OMG so sorry for the wrong info. Looks like I've not had this issue since 2007 with our first iphones until now with ios17 updates. Please excuse me as I made a mistake.

How long you've been able to do what you used to do really doesn't matter. You can't do it anymore. You used to be able to get a piece of Bazooka bubble gum for a penny but things changed. Apple changed things.

Oct 19, 2023 10:56 AM in response to Rich Feitelberg

Thank you!!! This worked for me too.......so far!!!

Feb 20, 2024 8:56 AM in response to cbadland

Same for me.

Feb 20, 2024 8:57 AM in response to Juliew1116

If you read the main post at the top the first line says they share an apple id.

Feb 20, 2024 9:00 AM in response to lobsterghost1

It's bs to make an appointment/apple. For 25 years I never had this issue with 2 numbers on my apple id. Only after ios17 updates. Apple needs to fix this issue.

Feb 20, 2024 9:05 AM in response to lobsterghost1

I'll disagree. I had 1 acct/2# for 25 years no problem. ios17 and now it's an issue.

Feb 20, 2024 12:07 PM in response to lobsterghost1

OMG so sorry for the wrong info. Looks like I've not had this issue since 2007 with our first iphones until now with ios17 updates. Please excuse me.

Feb 20, 2024 12:36 PM in response to Lawrence Finch

OMG so sorry for the wrong info. Looks like I've not had this issue since 2007 with our first iphones until now with ios17 updates. Please excuse me as I made a mistake.

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Merged Voicemails after IOS 17 Update