AirPrint not working after iOS 17 Update

Blah_blah_011 Said:

"Cannot AirPrint after updating to ios17 on iPhone: Issue was fixed after updating firmware on Canon printer under Menu -> System Management -> Update Firmware”

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Updates are what firmware is all about. To get something working as it should with a newer Operating System and to fix bugs, install firmware updates.

Excellent job troubleshooting!

Hi had the IOS 17 air print not working problem, after speaking to Apple support it transpires it was Nortons VPN stopping it working. After removing the VPN bit of Nortons's all is Now working and I am able to print OK.

The Apple advisor is of the opinion that Nortons hs not yet been updated to deal with IOS 17.

As I say All now bck to normal, maybe this will help someone else!

I had the same issue with my Canon MF240 series. I updated the Canon firmware using the keys and screen on the printer itself and now AirPrint works again! On the Canon ImageClass printer, hit the Menu key, then use the screen and navigation keys to select System Management Settings/Update Firmware. (It's the last item on a long drop-down menu). Success!

Can confirm:

Airprint with iOs17 still works, but not on all printer.

My Setup:

-older Printer from Canon (mF240 class) with original Firmware: Airprint works with all iPhones on iOS16, but not with IOS17

-newer Printer from Brother: Airprint works with all iOS16 AND all iOS17 devices!

A Firmware Update from 2021 was available for the older Canon.

With the newer Canon Firmware, all devices with iOS16 AND iOS17 can use Airprint on the Canon Printer!

Two factors causes this issue:

• Printer suppliers changed or corrected their Airprint implementation some years ago
• Apple iOS16 worked with old and new implementation, iOS17 only with the corrected one.

If you can’t use Airprint with your iOS17 device; Check your printer supplier. If there is no firmware upgrade: you won‘t get Airprint back. This seems to be a correct implementation from Apple, so there will be no fix from Apple.

Also, just to clarify- I have a canon imageclass and I was able to update the firmware directly on the printer. I just googled the instructions and it walked me through regarding what settings to go to on the printer to update the firmware. Once it was done installing, I turned the printer off/on just so it would do a full restart and connect to my router and that’s when I was able to resume printing from both my iPhone and iPad.

I would tend to agree with you with most of these steps, but just a couple things to point out. First, I think deleting the VPN profile is necessary cause it seems the iPhone tends to turn it on when it feels like it at times. Like there was a time I opened my VPN app and it was clearly off and I even forced closed it, but Safari still thought I was in Canada. So I had to go into the settings and delete the profile, force close Safari and then it finally went back to the US. But I don’t think it necessary to remove the actual app. Because at the end of the day some ppl need to use their VPN- unless you’re using a browser like Brave that has a built in VPN. Can it cause problems? Yes, so if you feel that both the profile and app need to be deleted, then sure- but remember your VPN credentials if you don’t have them saved on the iCloud Keychain. Second, when “updating” the software on the printer I would say to ensure to update FIRMWARE on the printer. My printer is not fairly new, but I was still able to update the firmware OTA and after doing that- it solved all the AirPrint problems I was having on both my iPad and iPhone INSTANTLY. The only thing I would include is to check which wifi network your printer is connected to. Like I have three: the main one, the 5G network, and the network for my wifi extender. Sometimes AirPrint can’t find the printer if your iPhone and printer are on two different networks. I found sometimes it does, sometimes it doesn’t. But when I updated the firmware on my printer, I made sure my iPhone was connected to the network that I know my printer is connected to- and that’s also when everything started working fine again. So with regards to the iOS 17 update, it has seemed to do something to the phone where it cannot connect to printers with outdated firmware. Because it could still find my printer, but when selecting it - it wouldn’t do anything- but like I said when the firmware on my canon imageclass was updated, it instantly solved the problem. I think the problem for the ppl where this solution is not working is because their printer manufacturer hasn’t adjusted their software/firmware to be compatible with iOS 17 for iPhones/ipads. Yes, it’s true VPNs can mess it it, but at the end of the day the inability to airprint from iPhones/ipads has to do with the iOS 17 because it’s clearly incompatible with outdated or non-current software/firmware that is on the printer they are trying to print to. Because printing from my MacBook or PC to my printer was unaffected. This is an isolated iOS update issue that didn’t take into the account that the firmware on printers would need to be adjusted for it to be compatible. And apparently only some manufacturers got the memo and Canon is apparently one of them cause I haven’t read one other manufacturer that has made the necessary changes unless I missed a reply where it worked for on another manufacturer. Why only Canon? No idea.

I was having the same issue with my iPhone Xs and iPhone 14 after the iOS 17 update, but not my laptop. I have a Canon MF230 printer, and a firmware update was needed. I did the update directly from the printer, and it took about 5 minutes. Now everything is working properly on both iPhones.

FIXED- I deleted the VPN’s from phone, restarted it and it is printing again. I reinstalled the VPN’s and ad blockers one at a time and kept printing until I found the one that was preventing me from printing. I also did update the firmware on my printer.

Thanks. I tried switching the VPN off and it worked. Sent a nastygram to Norton telling them to get their act together.

“SO after a lot of water time I found this comment - spot on. I deleted the Norton app on the iPad and now everything woks properly. If you're running Norton I'd try this first. Once they update I'll reinstall on my iPad.”

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Keep Security Software Off of Apple Devices:

All another read to why not to use Security Software on an Apple Device. Security Software just gets in the way, and this is a pure example of how and why. So, keep it off of your Apple devices.

How to Uninstall from and iPad:

Use the uninstaller to remove it from a computer, as just removing it from the trash would leave caches and shortcuts laying about your system files. As for a mobile device (ie this iPad), just hold you finger down on it in the Home Screen and remove it when it jiggles. Then, restart your iPad, having made a major change to your device. Know to always restart your device, after uninstall software and after installing updates so that all gets set to how it show be.

I have found a solution to the airprint. As it turns out, it was not IOS 17 it was Canon. I called Canon, they walked me through how to update the firmware ( 22.07) on my printer. Airprint is now working!😄

I had the same problem with Canon MF644 printer even with latest firmware. it turns out to be wi-fi security setting that "private Wi-Fi address" is enabled. After having it disabled my iOS 17.1 iphone is able to find Canon MF. Hope it helps.

I posted this in another thread and a few folk found it useful, I have copied it here

I had the same issue with an Kyocera laser printer, old but very quick duplex office printer, worked perfectly under iOS 16, would be recognised in the printer dialogue by iOS 17, but then quickly disappeared and would not print. Would not take a firmware update.

As I understand it, the older printers had an earlier version of AirPrint (Bonjour) 1.2.1 (2003 - 2015) which it seems is no longer supported by Apple Inc. The current version (?) is 3.1.0.1 dated April 2018 as far as I can tell. Printers which support AirPrint 3.1.0.1 should work. Unless a firmware upgrade to 3.1.0.1 works for your printer, iOS 17 won’t AirPrint to your device. Check with your printer help desk what version of AirPrint they support.

I got around this by configuring an AirPrint (Bonjour) print server running cups Bonjour print services, this is open source, from Apple, (cost me $50) which connects via USB to the printer, only pulls 5 volts and solved my printing problem without having to buy a new expensive laser. Hope this helps.

It’s not a matter of Apple not playing nice. Apple updated BonJour to fix a vulnerability, and printer manufacturers had to update their firmware to adapt; it’s the printer manufacturer who isn’t playing nice. If Apple hadn’t fixed BonJour your printer could have been hacked.

And note that most printers don’t have a problem; my HP, for example, was updated months before Apple fixed this problem.

Have you checked for a printer firmware update? You can usually do that from the printer’s control panel.