AirPrint not working after iOS 17 Update

AirPrint was working on ios16 using a Canon printer connected to my home WiFi. I recently updated to ios17 and the printer shows up as an available printer but shortly disappears after selecting it. I am able to print on iPad os 16 and my MacBook Air on Ventura using AirPrint. I’ve reset network setting on both router iPhone and printer and I am still encountering same behavior. Does anyone have any idea on how to fix it or if it is a known bug in ios17? I’ve also restarted my phone and tested it on my partners iPhone which shows same behavior on ios17.


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iPhone 14 Pro Max

Posted on Sep 19, 2023 7:55 PM

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Posted on Sep 21, 2023 11:52 AM

Blah_blah_011 Said:

"Cannot AirPrint after updating to ios17 on iPhone: Issue was fixed after updating firmware on Canon printer under Menu -> System Management -> Update Firmware

———-


Updates are what firmware is all about. To get something working as it should with a newer Operating System and to fix bugs, install firmware updates.


Excellent job troubleshooting!

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373 replies

Jan 25, 2024 6:14 PM in response to Blah_blah_011

I have the same problem! I found a temporary fix:


Do the in the following order:

1  Do a complete power off of iPhone.

2  Turn off the printer.

3  Unplug router for 15 seconds 

4  Plug the router back in.

5  Turn on printer.

6 power the iPhone back on.

This only worked for a short time then it stopped working! Last time I tried it it did not work@ all! My husband can’t print from his iPhone either! Both my daughters have Androids and have no problems printing from their phones!

I’m so mad! I wish Apple would fix this problem!



Mar 25, 2024 11:39 AM in response to Blah_blah_011

This also bothered me. Especially since my HP M477fdw has always worked fine and AirPrint has still worked fine from the MacBook and another iPhone (also on iOS 17.4.1).


I restarted the printer, restarted the iPhone. But it didn’t help.


At the end I had to reset the network settings on the non-working iPhone to be able to communicate with the HP printer again.


I wasted a lot of time and it’s bad that Apple couldn’t fix that with an iOS update or whatever the bug causes that gets fixed when resetting the settings.



Sep 24, 2023 3:36 PM in response to Blah_blah_011

I have the same experience with all my iOS devices. I use an Epson ET-8500 and has been a great computer. I called Epson and got bumped up a couple of layers in their supports system but they could not solve the problem and threw back in Apple's lap. Very frustrating. I used to wait a while before updating operating systems but for a few years now there haven't been any major problems so I didn't worry about it. I am not going to update my MacBook Air until Epson takes the next step.

Sep 25, 2023 10:32 AM in response to luiz27

The AirPrint facility on my iPhone 11 running iOS 17.01 is now accepting the printer, but when one prints it just says waiting and doesn’t print. On cancelling the print command the print screen cancels but won’t then one can’t remove the screen. It only removes on a reboot. This is definitely an Apple problem so it’s time they sorted it.

Sep 29, 2023 2:54 AM in response to Blah_blah_011

Same issue here - have narrowed it down to just iOS17.0.1 and Samsung/Brother printers. Sadly mine doesn't have a firmware update (As it's been handed to HP and they basically dropped all the Samsung devices they inherited)


NB Epson Airpirnt works fine from iOS17.0.1 or from MacOS Sonama to both Epson and Samsung. Similarly devices on iOS 15 or 16 all works fine too.


Apple please look at this as it's a real pain.

Sep 29, 2023 11:49 AM in response to Cemay1

You may find if you have older printer (like mine) you won’t get a firmware update. My Kyocera is still listed as a supported AirPrint device on the apple website.


For those with Kyocera printers, I did find a work around. You need to download the Kyocera iOS app, (App Store) you can then scan your network, the app will find any Kyocera printers and you can use the app to print documents. It’s not elegant but it’s a workaround. Don’t expect anything soon from Apple.


i have also found a way to make Kyocera AirPrint printers work with Ventura, if you have an issue with this (I did for ages) let me know.

Sep 30, 2023 1:07 PM in response to 3657pmmc

3657pmmc


i have a canon inkjet which still works ok with apple airprint from my iPad which is running iPadOS 17. It won’t print using the canon iOS printing app, doesn’t find the printer on the network.

I think it may be worth you raising a ticket with the canon support team. I assume all was working before iPadOS 17 was installed? I hope apple will address this issue, but I have had AirPrint issues with apple devices in the past and have had to use less than elegant workarounds to be able to print. Hope you get this sorted.

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AirPrint not working after iOS 17 Update

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