You can make a difference in the Apple Support Community!
When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi
i have just updated to ios17 and since then, my Apple Mail app has been silent when I receive Mail. It still makes the swoosh sound when I send from the app. All Notifications are on. Volume is up. At the moment this appears to be the only app I’m having an issue with. Any ideas on a solution would be gratefully received
[Re-Titled by Moderator]
After a full day of my life on this issue guys a senior tech found it!
go to mail
custom notifications
the buttons are set on each email to off for no apparent reason.
open each mail account and put “alerts” on.
After a full day of my life on this issue guys a senior tech found it!
go to mail
custom notifications
the buttons are set on each email to off for no apparent reason.
open each mail account and put “alerts” on.
IOS 17.3 … no mail notification tone … please fix ASAP
Thank you ☺️
January 28/2024 and still the same issue in iOS 17.3. And yes I have done everything including resetting all settings and device restore from iMac. Sounds and alerts are enabled and all is right and still 8 to 100 mails have no notification in Lock Screen. Also I notice that despite I have the sound in full, alerts from other apps sounds soft and in app sounds like Pinterest sounds loud despite I have sounds in zero. What is happening?
I just contacted Apple regarding this issue, and the people I spoke with, while friendly, gave me a lot of the same answers all of you have been getting. They took me through the exact same trouble shooting steps I've already tried multiple, multiple times on my own. They even went so far as to tell me to erase my phone and start from scratch. I want my email sounds, but not that badly. Restoring is a massive pain in the tail. Anyway, I'll try this lock screen suggestion, just for fun, but as a voiceover user, I suspect that this will end up being more of an annoyance than it's worth. All I know is that everything was fine prior to iOS 17. I've gone into the custom notifications for mail, and all is as it should be. Let's hope that Apple decides to acknowledge this issue as a bug sooner rather than later.
The only workaround I've found for that is:
ref.: Customize your Mail notifications on your iPhone or iPad - Apple Support
Same issue - No "notification" sound when receiving Apple Mail email. I have Gmail and Outlook clients installed on all my devices - mail notification sounds work fine. Apple Mail notification sounds do not work on iPad, iPhone, and MacBook either. Everything is turned on as suggested in this thread to no avail. Also, I am running custom domain email with iCloud+ with several folders.
Apple - are you monitoring this thread? If so, please provide input.
Running IOS 17.2.1
same isssue... even if you buy ringtones.. apple mail notifications are NOT able to use the ringtones.. or my garage band ring tone I had made years prior.. all because of iOS 17... big issue for me as I need to HEAR apple mail coming through my cellphone
So..I got in touch with Apple yesterday. I sent over an analytics report from the phone..and nothing was wrong with the phone. Was given the opportunity to get a call back from senior support this morning. Have just finished with them and…they don’t have an answer about the update and they suggested I take the phone to an Apple Store to have a technician check the phone, but as many of you know, it’s not the phone. The nearest Apple Store is 1 1/2 hours away, so that won’t be happening anytime soon.
Ideally as many as possible with this issue need to contact Apple directly. This can be done very easily via their text messaging service
I made sure all settings were as suggested. Lock Screen notifications are on & all other setting that enable sound for incoming Mail. Still not working & I really need that warning in my hearing aids.
I ditched my Android phone for an iPhone because of this. Now I'm facing the same issue with iPhone too. I get the feeling that manufacturers are trying to cram so many new features into mobile devices that nothing works well anymore.
I had the same problem as others here and finally found the issue. In settings, notifications, mail and go down to customize notifications. Had to set iCloud to Alerts, Sounds, Badges. I set it a couple of times and for some reason kept changing. It finally stayed set, have no idea why it was changing on me. To get all three to show I had to turn them on in remind me, then once iCloud was set I turned remind me back to off. See pics, hope this helps someone. It affected iOS 17.3 and my MacBook Pro running MacOS 14.3 and now both are fixed.
I have the same problem. I tried everything listed and even reset settings which is a real pain. No sound for incoming Mail on the Mail app or the outlook app. Both are set to have notifications. Would like to have a fix asap.
Ok. After some experimenting I have found a solution this this problem. However, this is an issue Apple needs to address.
The solution I found is in settings, then notifications, then mail, you MUST have Lock Screen notifications on have any sound when you receive an email. If, like me, you have sound notifications on, but all visual alerts on screen off, you will not get any sound notifications either on ios17. I will now try this with other apps
Still not getting sound notification when receiving email with V17.3
Nope. While this may have "fixed" whatever issue you were having, it does not fix what most of the users on this thread are experiencing (myself included). Sorry. Happy for. you that your notifications are working as expected. nice!
No Mail sounds since iOS 17 update
