You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello , after installing TVOS17 , the Pause is not working. the sound stops but the picture is still runnig.The sign of stop ( the two lines )is shown but the picture still running.thanks

i am no Apple TV 4K . the pause on the remote us not working .

Application : Partner TV ( installed on the Aplle TV streamer )

Posted on Sep 20, 2023 2:05 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2023 6:54 AM

Application : Partner TV

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists after that, then contact the app developer for further assistance.


The sign of stop (the two lines)

FYI: Other people may refer to that symbol as ‘Pause’.

6 replies
Question marked as Top-ranking reply

Sep 20, 2023 6:54 AM in response to yonshm01

Application : Partner TV

Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists after that, then contact the app developer for further assistance.


The sign of stop (the two lines)

FYI: Other people may refer to that symbol as ‘Pause’.

Sep 21, 2023 1:56 AM in response to yonshm01

Since i do not think they will fix it ( as they are selling their own streamers )

They can do both. Many similar companies do that, and keep updating their apps on all platforms where it is available.


is there any way to downgrade TVOS back to 16.6.1 ?

There is no method of downgrading. The only way is forward.

Version 16.6.1 never existed for the tvOS platform; 16.6 was the prior version.

Hello , after installing TVOS17 , the Pause is not working. the sound stops but the picture is still runnig.The sign of stop ( the two lines )is shown but the picture still running.thanks

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.