Apple TV pause issue

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Level 1

4 points

Apple TV pause issue

I had updated my Apple TV 4K ( old one, with the black remote ) to tv os 17 and then after that whenever I try to pause any video that uses the Apple TV player, like in prime video, the video doesn’t pause but just mutes and the video keeps on playing.

I have attached a video of what is happening. ( https://youtube.com/shorts/NiOZyrAFuPY?si=Enzw5upEjL3GlQui )

I have tried restarting the Apple TV, I have tried updating the Apple TV, but still the issue is present, it gets very annoying.

Someone please help on how to fix this issue.

Apple TV 4K, tvOS 17

Posted on Oct 1, 2023 5:25 PM

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Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,364 points

Oct 2, 2023 5:19 AM in response to OmPatel_

See: If your Siri Remote or Apple TV Remote isn't working - Apple Support

↳ Restart your remote

Else try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists after that, then contact the app developer for further assistance.

[I can’t replicate your issue. Prime pauses as expected for me with the black remote.]

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Answer 2

MikeyBro

Level 1

8 points

Oct 6, 2023 8:11 AM in response to Urquhart1244

Apple TV 4K with silver remote.

just updated to ios17 and same happens on every app.

press pause and it mutes but carries on playing, exit the program and then it works fine.

Amazon prime, Disney, Netflix and Stalker

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Answer 3

Oct 16, 2023 8:39 AM in response to OmPatel_

Since latest update both my Apple Remote and my control all remote mutes sound but continues to play rather than pause. For me, it appears only with Netflix and Prime and none of my numerous other streaming services. Anyone found a solution?

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Apple TV pause issue

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