AirDrop is not working after new iOS 17 update

After updating both my phone and iPad to the iOS 17, my airdrop has been giving me problems. Although my iPad can airdrop to other people’s phone it cannot airdrop to my phone. And my phone does not pick up on my iPad nor any other devices. I am not able to airdrop something from my iPad if it’s from my phone. It also automatically declines when I try to airdrop something to my phone, or my phone won’t pick it up. I’ve tried everything that has been recommended on the internet but it doesn’t seem to help.


[Re-titled by Moderator]

iPhone 14, iOS 17

Posted on Sep 20, 2023 7:38 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2023 5:56 PM

I tried all the fixes listed here with no success. As a tech I systematically tested the problem:

First installed the latest 17.2.1. Airdrop starts to work and immediately locks up. Force quit photos, go back in, airdrop option inaccessible again.


Tried just resetting only the settings: Airdrop starts to work and immediately locks up


Tried doing a full hard reset, signed in with Apple ID but refused to do an iCloud restore. Airdrop works.


Do another full hard reset and restore Apps but customize settings: Airdrop is broken yet again


Do another hard reset and do not restore from iCloud. Manually download and reconfigure all apps. Signing in with Apple ID allows all photos and messages to sync. **Airdrop now works**


Clearly there is something causing the problem in the apps that the iCloud restore brings back.

258 replies

Nov 22, 2023 7:10 AM in response to DantiX

I do have a VPN and SOMEtimes turning it off helps airdrop, but not always. Now I'm getting the No Internet messages while on 5G and it seems to work after a couple of attempts of turning on the VPN and the VPN connecting. This has gone past annoying and is now dangerous--I cannot rely on navigation for one.

I'm reposting this link and asking everyone on this thread to hit Apple with bug reports; they obviously don't pay any attention to Community.

Product Feedback - Apple


Dec 13, 2023 6:36 PM in response to Erasmix

I just updated to 17.2 and it seems to contain a fix. I've been able to airdrop 12mini to Mac mini and I have not noticed the incessant connectivity drops... so far ;-)


And Apple if you're listening (seems you are not), your lack of transparency, your blatant disregard for user experience creates an environment in which we will be extremely hesitant to update in a timely fashion thereby putting us all at risk.

Sep 25, 2023 3:42 PM in response to Tul1p_

I’ve done everything I’ve been told to do and Airdrop still not working between my 2 iPads (both updated to OS 17) since the OS 17 update. Used Airdrop for years before this update and never once had a problem. Airdrop still works between either of the updated iPads and an older iPad that hasn’t been updated to 17 but is still running on OS 16.7, but on the two OS 17 updated iPads, I get “Declined” message every time.

Dec 23, 2023 7:30 AM in response to Tul1p_

Just updated my mother in law iPhone 12pro to ios 17.2.1, now the phone airdrop keep automatically denied. I have tried turn off and on Bluetooth, turn off airdrop off and on, turn airdrop available to all still not working. Even reset the phone setting and still have same problem. Something from the upgrade broke the Bluetooth function. Highly drivers issue.

Dec 23, 2023 11:21 PM in response to Reddevillians

After about a month contacting and communicating with Apple customer service, got contacted and engaged with two senior customer support from apple, the problems still does existing on my iPad. Both senior customer supports cannot find solutions regarding the issue with the bugs of the airdrop cannot be detected and/or detect other Apple devices.


contacting Apple support will not help you solving the problems, WASTING MY TIME, DATA, AND EVEN MONEY FOR SOME REASON during the process. The data they collect from my ipad cannot help, they just keep asking me to collect data over and over without promise they can solve the problems. Pathethic apple aftersales services.


Jan 17, 2024 4:53 AM in response to Wondered2close2daedgeofspace

This has worked for me! I’m so excited. Thank you Wondered2close2daedgeofspace your solution seems to have fixed the issue for me.


I was not able to airdrop photos from my iPhone to my iPad without turning my VPN off and then I had to remember to turn it back on afterwards. I updated my location on my iPad to my iPad and without turning my VPN off I was able to airdrop in both directions. Then I realised the location on my iPhone had been updated to my iPad which I didn’t want. So I updated the location on my iPhone back to my iPhone the same as it had been previously and airdropping of photos still works. So the changing of the location has does something but it seems you can change it to your other device and then change it back and that seems to have fixed the issue. At least it has for me. I hope it works for others too.

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AirDrop is not working after new iOS 17 update

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