AirDrop is not working after new iOS 17 update

After updating both my phone and iPad to the iOS 17, my airdrop has been giving me problems. Although my iPad can airdrop to other people’s phone it cannot airdrop to my phone. And my phone does not pick up on my iPad nor any other devices. I am not able to airdrop something from my iPad if it’s from my phone. It also automatically declines when I try to airdrop something to my phone, or my phone won’t pick it up. I’ve tried everything that has been recommended on the internet but it doesn’t seem to help.


[Re-titled by Moderator]

iPhone 14, iOS 17

Posted on Sep 20, 2023 7:38 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2023 5:56 PM

I tried all the fixes listed here with no success. As a tech I systematically tested the problem:

First installed the latest 17.2.1. Airdrop starts to work and immediately locks up. Force quit photos, go back in, airdrop option inaccessible again.


Tried just resetting only the settings: Airdrop starts to work and immediately locks up


Tried doing a full hard reset, signed in with Apple ID but refused to do an iCloud restore. Airdrop works.


Do another full hard reset and restore Apps but customize settings: Airdrop is broken yet again


Do another hard reset and do not restore from iCloud. Manually download and reconfigure all apps. Signing in with Apple ID allows all photos and messages to sync. **Airdrop now works**


Clearly there is something causing the problem in the apps that the iCloud restore brings back.

258 replies

Jun 5, 2024 10:57 AM in response to Tul1p_

I know exactly what to do. You will never have that problem again ever✅

I had been suffering from that same problem until I said enough is enough and this is what changed the game:


On your iPhone, go to -settings>cellular>personal hotspot

-Then activate: Allow others to join

-Also activate : Maximize Compatibility

Extra tip: turn off cellular data when trying to send something to your iPhone


You are all done. Your problem is resolved forever ✨

Apr 21, 2024 3:39 AM in response to SFconcha

Been using workarounds for months now to airdrop from my recent SE phone and iPad Air, several times waisted a lot of time to try different suggestions from this forum and all to no avail…..rebooting numerous times this morning on both my devices still no improvement for the last decade at least always could airdrop without any problem until about 6 months ago and thought well ……..next update Apple will get this fixed but not so and this is getting very disappointing.

will just have to accept the fact that texting to my devices is the way to go and forget about Airdrop………..R.I.P. Airdrop

Apr 19, 2024 9:36 AM in response to Tul1p_

This started to happen for me after the 17.4 update if I remember correctly. This is what worked for me :

  • I enabled and disabled both the VPNs I'm using on both my devices ( I use Google ONE VPN ), they were both disabled at the start of this but I enabled them and disabled them both anyway.
  • On my MacBook, I found an old VPN configuration ( I used GhostVPN in the past ) so I deleted it because it was useless.
  • And that's it. Airdrop works now !

Apr 13, 2024 2:30 PM in response to arseniodeoliveira

Thank you, that clue was all I needed: Firewall in Mac OS 14 was the problem all along! On the MacBook Pro (Mac OS 14.4.1), I went to Settings--->Network--->Firewall but could not add or delete anything from the list of allowed or blocked apps. (In fact, Settings froze completely and I had to force quit.) But I went back to Settings and turned OFF Firewall, turned it back ON, and now everything is fine.


Apple needs to fix the Firewall problem in Mac OS 14.

Apr 4, 2024 4:16 PM in response to Tul1p_

My Problem was Solved by Apple --> Here is How: I had a similar problem when AirDropping from an iPhone 11 to a MacBook Air M1 (not working after an iOS17 update), chatting with apple support and escalating to a Senior technical Level and after trying a few things which didn't work at all (Network Reset, VPN apps uninstalled, VPN configurations deleted, Force Hard Reset, Router and Internet device reset, AirDrop Off/On, Wifi Off/On, Bluetooth Off/On, Software Update, ScreenTime->Apps Allowed-> AirDrop Off/On), They found an app (DaVinci Resolve) that was configured in the native Mac Firewall that was creating the problem, so I just block the app in the firewall and it worked properly back again. The only thing that we didn't try (it was the last step) was backing up the phone and restore it to factory settings.


Hope this gives you one more clue on what to look at.

Mar 25, 2024 1:44 AM in response to SFconcha

Hi,


I have found a very good site where I found the culprit :)

https://www.howtoisolve.com/airdrop-not-working-on-mac-ei-capitan-how-to-fix/


For me this one was the issue: Firewall setting

  1. Go to System Settings
  2. Go to Network
  3. Select Network right side Firewall
  4. if the Firewall is enabled, then Click on Options
  5. Disable the ‘Block all incoming connections’ toggle

If it solves it then I suggest you to do the following under Firewall Options:

a) press + (lower left corner)

b) in search field enter AirDrop

c) select AirDrop.app

d) select open —> it will then appear in the firewall options window —> select allow (green dot)

e) press / select OK

f) you could now enable Firewall


I hope it helps!

Cheers

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirDrop is not working after new iOS 17 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.