Greeting error

LONG BUT EFFECTIVE ANSWER: (1) The other notes were right. WiFi calling has to be turned off. (2) Recycle your phone off and on. (3) Press and hold 1 to enter voicemail. (4) In my case, I was locked out due to several attempts and had to call support at 888-345-5510. Select option 5 then 3. (5) They reset my voicemail pass code. (6) From there press and hold 1 again. Use the last four digits of your phone, if necessary. It should just ask you for a new passcode. It has to be 8 numbers. (7) After that, review old messages pressing 7 to delete and 9 to save. (8) Eventually, you will get to Administrative Options. (9) Press 4 to change greeting and 3 for personal greeting and 1 to record. Press 3 to save and # to exit. (10) I had to wait about 5 minutes for greeting to activate, but it is working now. Sorry for the long-winded process, but at least it works. Robert

Resetting the Network settings worked for me initially where I was able to setup my voicemail custom greeting and get everything working, BUT, an hour later when I went back to that voicemail setting, I just got the spinning wheel again with the checkmark stuck on DEFAULT and then the same mobile error code 1034. Everything is working fine as long as I don't want to change the message thru the phone.

I did contact the carrier and nothing that they did fixed my issue.

Tim, same for me. T-Mobile did all the right things on their end, me resetting Network Settings on both iPhone 15s with the latest iOS software allowed me to choose the custom message, and soon after gave me the same error message. I am starting to think that this is an IOS software issue. If everybody does everything correctly, it works and then it doesn't, it has to be software related.

My carrier is AT&T and I have the exact same issue with one of the lines - iPhone 15 updated to current ios. Have worked with carrier for some time now to fix issue, but am not getting anywhere.

So it looks like they still haven't resolved this issue. I just switched to T-Mobile and upgraded to the iphone 15 and have this exact same issue today.

Then you’ll have to call them back and escalate the call until you manage to get hold of someone with a clue.

Unfortunately, you aren’t going to get great support from a discount carrier…

KiltedTim wrote:

Unfortunately, you aren’t going to get great support from a discount carrier…

But, you'll get that lack of support from people right here in the U.S.!!!!!

Some people have reported in other threads that the live voicemail option interferes with the greeting.

Unfortunately, Consumer Cellular is a discount Mobile Virtual Network Operator (MVNO). That means they don't actually own a network or towers. They run on one(or more) of the big carriers' networks. The end result is they often don't really know how to troubleshoot this sort of issue very well.

Did they completely turn off voicemail, have you turn off your phone, wait for their system to refresh and then have you turn your phone back on? And then added voicemail back on? That would have been my first step.

Just a shot. You could try resetting your network settings. Settings>General>Transfer or Reset iPhone>Reset Network Settings. You'll lose saved WiFi passwords.

If they already did these things, their customer service has gotten better but you're going to have to keep escalating your issue with them. If they didn't (yikes!) try them.

I have an iPhone 14 Pro. Interestingly, T-Mobile is my carrier. For at least a month, I have been trying to resolve the same problem with no success until just now. I have not been able to update my voicemail with a personal greeting. It would time out when trying to do so with the "com.apple.mobilephone error 1034". After many phone calls to T-Molbile's tech support department, finally, T-Mobile finally added Apple Tech on the line for a joint effort to resolve the problem. At that time, the T-Mobile rep said it was a Provisioning problem at T-Mobile and submitted a ticket to have it resolved. That was over a week ago, with no resolution or call back from T-Mobile. I then called them a couple of times, looking for updates as to when this would be resolved. They were no help and could not tell me when it would be resolved.

I previously tried resetting Network Settings, but that did not work. After reading these comments, I tried it again and was surprised that my Live Voicemail (Visual Voicemail) now seems to work, but only time will tell.

I wanted to point out that the one additional thing I did before Resetting the Network Settings again was delete the Daylite Profile that was installed on my phone. The Apple Tech Support Rep just asked me to remove it. Then, I executed the Reset Network Setting function. I am not sure if that had anything to do with my results, but I am just letting you know in case you have any work or other third-party profiles installed on your phone.

If this fix turns out to be only temporary, I will try to come back and update the information in this comment.

TimMaxwell wrote:

I wanted to point out that the one additional thing I did before Resetting the Network Settings again was delete the Daylite Profile that was installed on my phone. The Apple Tech Support Rep just asked me to remove it. Then, I executed the Reset Network Setting function. I am not sure if that had anything to do with my results, but I am just letting you know in case you have any work or other third-party profiles installed on your phone.

Yes, removing the profile probably did make a difference. Thanks for pointing that out as a possiblity!

I am sure %100 this problem is for ios as many of customers having this issue specially since mid of Aug 2023. I did everything for iphone 12 (resset network, hours help bu carries) and nothing helped.

Voicemail is a carrier feature. Contact your cellular carrier.