iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

Yes, 17.1.1 did fix it and then 17.1.2 screwed it up again. Very annoying.

Has anyone noticed that with 17.5.1 it seems like Mail will be fine for a while recommending where to move emails and then suddenly completely forget everything? I’ve encountered this multiple times in the past couple of months and it normally takes a couple of weeks for it to accurately “remember” everything again. Am I the only one seeing this?

Same issue here. Now I have to spend way more time filing email while I scroll through my folder list looking for the right one. For every single email. If this change was intentional, it’s really bad.

Just weighing in with sympathy: This started happening on my MacBook Pro with Apple Mail/OS ... four years ago ... and repeated attempts to get Apple to do anything have failed. So I have to click on the Move menu and search for the folder to move an email. It works pretty well on my iPhone though.

I just tried contacting Apple support. The bot I got professed knowing nothing about this issue, but I didn’t want to spend hours on chat with a bot troubleshooting something that might be fixed in iOS 17.0.1.

Normally with upgrades the Mail app needs retraining but recovers within a day or so but this has been happening for three days now. I don’t think they removed the feature as they promote machine learning broadly, but surely hope 17.0.1 comes quickly with a fix.

I had this issue last week with my old iPhone 12 Pro after I upgraded to iOS 17. On Friday, when iOS 17.0.1 came out, I also received my iPhone 15 Pro. Same issue and it has 17.0.2 (not sure how but when I followed the prompts with my new phone, it upgraded it to 17.0.2)

Having the same problem with mail. It no longer automatically suggests a mailbox for the new mail to go into.

also the passwords no longer appear automatically appear when your using an app or website that you had saved a password and user name for. This is a hassle to deal with. Please restore both the mail and password as it previously was!

Same issue with the mail app move folder with no changes in 17.0.2

i have support tech working on issue with the “engineers” for the past week with no improvement. Just them gathering data from my iPads. I upgraded all my devices except for my iPhone…that still is working with move folder suggestions.

[Edited by Moderator] 

I installed 17.0.2 on my iPhone last night and still no suggested move-to folder

If it’s something they decided to eliminate is a huge mistake because those little features make a difference from the Apple products to the competitors.

if its something that got out of hand I hope they solve it soon.

I have talked over the phone several times to Apple about this issue as well.

My Mac book pro is still suggesting the move-to folders as well as my iPad running under OS 16.7

I guess I’ll use my iPad or MacBookPro to manage mail and won’t update them until I know this issue has been fixed.

The issue continues, I have tech support asking for more video recordings of how it should look under my non iOS 17 phone and how it looks with all my iPads that are iOS 17.0.2

i am not sure why they keep  asking as I even pointed my support agent to the numerous forums explaining the issue. I am not sure the engineers know what happened or how to fix. They are again asking for more diagnostic data.

i regret upgrading all the iPads. This is so difficult and time consuming to manually hunt for folders. I think it would be helpful for those on the forum with the issue to get on the phone to apple support like I did and get a tech support agent to do what they ask if me. I think they need more data logs to find solution.

Posting on this site is good but right now per the actual tech support person I have been dealing with for 9 days is more diagnostic logs needed. So I hope anyone with this issue will call apple support and get a tech personnel and give them both images of the issue, recordings and more importantly diagnostic data logs.

So anyone else get email from the forum from this person and anyone know the validity of this and how do we get this beta if true…

christ_lacour has posted in the Other Apple Applications and Services community.iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders 

[Edited by Moderator]

If you have a backup just before you updated to iOS 17 you can factory reset you iPhone like if it’s a brand new iPhone and restore it from that back up.

Youll need the right IPSW for the iPhone you have.

i strongly suggest to make a backup just before you factory reset it just in case.

How to factory reset your iPhone, iPad, or iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Going back to iOS 16 will let you move your emails efficiently again

I get that annoying “Important” suggestion only for messages in my GMail account. Something Google does with my messages seems to throw off this feature, making it useless.

Still have the “Important” issue notwithstanding update. See above.