iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

17.1 SEEMS TO HAVE CORRECTED THIS!

It’s been fixed in 17.1 MamaDog 48

I have five different Apple phone/tablets. 17.1.1 fixed this issue on every single one of them. I don’t understand how people are still having the problem.

i am finding that if you select move too, that a window or side bar opens and is usually near the top of the folder list, if you go to the top you can do a search for the folder and will bring up that folder to move your mail too. This is not as efficient as the mail folder move too suggestion but saves some time scrolling through all your folders looking for the right one…I would show picture but too much info on my folder names and email name to send the pic…sorry…

hopeful they will fix but then again iBooks creating folder on one device used to show up on all your devices to make finding a pdf easier if stored in that folder across devices…they removed so now if folder created in one device now then only appears on that device…why remove useful features for no reason

I just used the Apple support app on my iPhone and chose the chat option. The tech that answered me on chat had a senior support person call me after he heard what the issue was. It was actually a pretty quick process as support goes. Hope this helps!

Ask for higher level support lower level support always dismisses issue. Ask for supervisor and you will get a higher level support that will open a support ticket to send files to engineers to work on resolution

Ask for senior level tech as the first tier always has issues grasping the mail app issue for done reason

Also my senior tech agent says thanks to us in this forum that apple development is now aware of the issue but a fix is in the works and must be patient.

some said the beta of iOS 17.2 fixed it but I am too leery to download the beta

This problem occurs on the iPhone, not the Mac. On the Mac , the feature still works, but on the iPhone, since thew release of IOS 17, you have to manually choose the folder every time when you try to move the message, and it does not learn and then provide suggestions. This was one of the most useful features in mail as you could sort on the go, but now it is gone and that is incredibly frustrating.

If Apple Mail won’t fix this issue I can see that Outlook still can remember old folders and suggest a couple of relevant folders to file in. That might be an alternative.

Did you give him the link for this thread? I did that and the person I chatted with was able to see that there were others with the issue besides me. It might help

I had this issue last week with my old iPhone 12 Pro after I upgraded to iOS 17. On Friday, when iOS 17.0.1 came out, I also received my iPhone 15 Pro. Same issue and it has 17.0.2 (not sure how but when I followed the prompts with my new phone, it upgraded it to 17.0.2)

I installed 17.0.2 on my iPhone last night and still no suggested move-to folder

If it’s something they decided to eliminate is a huge mistake because those little features make a difference from the Apple products to the competitors.

if its something that got out of hand I hope they solve it soon.

I have talked over the phone several times to Apple about this issue as well.

My Mac book pro is still suggesting the move-to folders as well as my iPad running under OS 16.7

I guess I’ll use my iPad or MacBookPro to manage mail and won’t update them until I know this issue has been fixed.

I contacted Apple today about this issue and spoke to an advanced support person who said she is escalating it up to the engineers but that very few people have actually contacted them about it. If few people contact them I suspect it will not be a priority to them to get it fixed.

If you are on this discussion and have this issue please contact Apple support and let them know!

Amen to know what person or developer did this…they should be ahem well you know. In the official release of iOS 17.1 it does not even mention that it resolved the mail move to suggestion issue. Apple does not even acknowledge its error even though this forum and other popular website all discuss this snafu as removing a very beloved mail feature.

many forum member myself included only get acknowledgment from speaking to senior tech agents that open a case and give you confirmation that the issue is being addressed and sometimes they even say thanks for letting them know of the issue.

Again I think this was done inadvertently when they added the new pull down search feature to your ALL INBOXES folder to type the name of the folder you wish to move the mail too. I find that really useful and either during the install of this new iOS 17.0 mail search bar feature it knocked the move to mail suggestion or they actually wanted it removed. Then all the negative feedback prompted then to about face and put it back… if it was done purposefully.

apple will never let us know, they do not even acknowledge that it was one of the items fixed in the iOS 17.1 release.