iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

Ask for senior level tech as the first tier always has issues grasping the mail app issue for done reason

Also my senior tech agent says thanks to us in this forum that apple development is now aware of the issue but a fix is in the works and must be patient.

some said the beta of iOS 17.2 fixed it but I am too leery to download the beta

So tell me I get email saying the below post removed for inappropriate content…I am flabbergasted, what is so bad….

Original removed post below…

The issue continues, I have tech support asking for more video recordings of how it should look under my non iOS 17 phone and how it looks with all my iPads that are iOS 17.0.2

i am not sure why they keep asking as I even pointed my support agent to the numerous forums explaining the issue. I am not sure the engineers know what happened or how to fix. They are again asking for more diagnostic data.

i regret upgrading all the iPads. This is so difficult and time consuming to manually hunt for folders. I think it would be helpful for those on the forum with this mail issue to get on the phone to apple support like I did and get a tech support agent to do what they ask if me. I think they need more data logs to find solution.

I contacted Apple today about this issue and spoke to an advanced support person who said she is escalating it up to the engineers but that very few people have actually contacted them about it. If few people contact them I suspect it will not be a priority to them to get it fixed.

If you are on this discussion and have this issue please contact Apple support and let them know!

I just used the Apple support app on my iPhone and chose the chat option. The tech that answered me on chat had a senior support person call me after he heard what the issue was. It was actually a pretty quick process as support goes. Hope this helps!

Apple support number that I use: (800) 275-2273

ask for senior support person or supervisor. If you only deal with initial contact you will get nowhere.

Once you get the supervisor or higher support to open a ticket, send them whatever they request but also a link to this forum.

but my supervisor and I have parted ways a few days ago when my ticket supposedly started the developers toward a solution. My supervisor said given the size of IOS to give them time to release an official fix.

wait if you have time for official release…

not patient then use unofficial fix…if I explain, my post will be deleted again…so figure it out…you all are smart

Not to say unofficial does not have other issues but timesaver more important to me

Just updated to 17.03 still does not work.

More annoying than on the iPhone is that this feature - a real time-saver - DOES NOT WORK IN MAIL ON MY MAC! Filing numerous emails now takes more time and is just adding to my daily workload. Why did this auto-suggest-filing function go away? Who knows - certainly it seems not anyone at Apple.

This problem occurs on the iPhone, not the Mac. On the Mac , the feature still works, but on the iPhone, since thew release of IOS 17, you have to manually choose the folder every time when you try to move the message, and it does not learn and then provide suggestions. This was one of the most useful features in mail as you could sort on the go, but now it is gone and that is incredibly frustrating.

Would you believe it - my old iPad Air running iOS 12.5.7 works perfectly in remembering which folder to file emails in! But not my iPhone 14 pro on iOS 17.0.3!!

Is Apple going backwards?

Ios 17 certainly seems to have gone retrograde!

So many annoying & negative things with it.

Grey/black Contacts background too. Ugh!!!

And I also now now find it hard to put the cursor in a gap in text in a message or email to edit a word without it highlighting the adjacent word - then even worse - it offers a spelling which is totally misspelt!

What on earth is going on with Apple?

Beginning to give up with Apple after being a fan for many years since the iPhone 4s!

This old iPad is a joy to use on iOS 12 vs iOS 17!

All this certainly does nothing to encourage you to want upgrade to a new iPhone!

Does anyone know if Apple read our blog?

And will iOS 17.1 fix all these things?

Same problem. I keep waiting for it to be resolved as it usually is a few days after a new iphone or update. NOT happening and I truly hope this is not something Apple has done away with. If not? Please FIX IT!

I installed on one iPad Pro 12.9 to 17.1 and used it for a week…everything working including move to mail suggestions.

I just rolled out to my other iPad pros. and IPad Airs.

my iPhone still on 16.7 just as safe haven… omg having move to folder back is HALLELUJAH

good luck all

Hey Red1948…I am not RUDE. I have posted it many times both cryptically and blatantly and each time it is removed by the moderators for violation of rules.

i just got email saying I must stop or else. So good luck. I will say apple is aware of the issue and has addressed but iOS is a large system so fixes take time to roll out.

see other posts for help

This is one of those head-scratching, “does Apple even use their own software?” glitches that seem to crop up with worrying frequency. I have confidence that this will get fixed but the worry is about why it’s taking so long to get it done.

So this is where after the issue is resolved by Apple development, I hope, that those replies that offered nothing but help to others on this forum to wait for a solution form apple.

[Edited by Moderator]

I understand that the purpose of these forums is to point out problems Apple users we are experiencing and hearing about solutions to said issue, not just a long list of the same complaint.

I have put a couple complaints with senior staff as suggested by another user about non harmful posts being deleted that could give light to desperate users …

or better please we’d like to hear about from staff of what Apple is doing to fix this issue.

Please Apple c’mon