iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

I would think that the number of people taking time to express their concerns and frustrations would be valuable information for Apple about the usefulness of a feature. Broken features that are most useful should get priority for fixes in a world in which users are valued.

my email folder suggestions are also no longer working. I tried a reset, a hard reset, clearing all junk and trashed messages, and even renaming a larger folder. Nothing has worked. The notes app also has some bugs and it appears that entries are duplicated at times and other times the entry ends up on a different line. All of these bugs appeared after upgrading to IOS 17 and with all later versions. Is there a way to revert to an older IOS???? I would totally be willing to spend the time considering the time it now takes to file emails.

Well, in that sense it is good you didn't as the Mail app in Sonoma shows the exact same problem: it does not suggest the folder anymore when trying to move (recurring) mail into the same folder where you previously stored kind alike mail.

So it is not only happening on iOS 17 but also on MacOS Sonoma

Hi folks. Ios17.1 arrived this eve (in UK)

Downloaded and this remembering previously moved to folders does seem to have improved - but it’s not 100% in my experience - doesn’t work on all emails that are regularly moved to same folder.

Also, I know it’s not on your Q’s Emilio but I did bring it up previously too …

I still cannot highlight ALL emails that I’ve selected and DELETE ALL.

This is annoying.

Will have to go to Outlook to do it!! 🙄🤷‍♀️

I hope you all have a better experience 🍀🍀

Sounds like 17.1 may be the best option. I can tell you trying to downgrade the iOS is a nightmare which can take several hours and still may not work. I sure would like more freedom to make changes like downgrades on my own.

Bumpkin -

How are you trying to delete the desired group of emails?

Are you using Edit in the upper right corner of your inbox and then selecting the emails that you wish to delete and then clicking Trash in the lower right corner?

Or are you trying to do it another way?

Ah — I missed the “one sender” part.

The only way I know to delete all mails from one sender is to type their email address in the search and then hit edit and drag down the left side over the hollow circles to choose them all then click the trashcan. Don’t ever recall it ever being done differently for deleting mail from a single sender in Apple mail but that may be because I’ve only ever done it this way.

Confirming that installing iOS 17.1 seems to have restored this feature for me. Thank you!

It used to be standard practice to wait for the x.1 release of any Apple software before updating. Both iOS and mac OS became reliable enough a few years back that many of us abandoned that practice but this experience has convinced me to reconsider. Mail, in particular, seems to have become riddled with glitchy behavior. For future updates I will be holding back to see what troubles are reported before jumping in for myself or any of my family's devices.

Of course I would love to know what caused this to break so I have some confidence that Apple has sorted out the root problem. The company has not led anyone to expect such transparency (on this or any other features broken by software updates) so we are left to cross our fingers and hope everything goes well for the next OS update.

Amen to know what person or developer did this…they should be ahem well you know. In the official release of iOS 17.1 it does not even mention that it resolved the mail move to suggestion issue. Apple does not even acknowledge its error even though this forum and other popular website all discuss this snafu as removing a very beloved mail feature.

many forum member myself included only get acknowledgment from speaking to senior tech agents that open a case and give you confirmation that the issue is being addressed and sometimes they even say thanks for letting them know of the issue.

Again I think this was done inadvertently when they added the new pull down search feature to your ALL INBOXES folder to type the name of the folder you wish to move the mail too. I find that really useful and either during the install of this new iOS 17.0 mail search bar feature it knocked the move to mail suggestion or they actually wanted it removed. Then all the negative feedback prompted then to about face and put it back… if it was done purposefully.

apple will never let us know, they do not even acknowledge that it was one of the items fixed in the iOS 17.1 release.

Yes your idea to wait for 17.1 or later before updating is wise. I upgraded all my devices and family devices except for the phones thank the lord we did dot do those. I just update our iPhone’s last night.

[Edited by Moderator]

Further this site is designed to help forum members and if we have information to allay the worries of our forum should we not post it. How is deletion helpful if it contains information to tell users it is being worked on and just be patient… The information is straight from the apple senior tech agents that open cases to send to the apple developers to research. Thankfully the apple agent open cases, take your devices data logs and forward it to engineers to look at…

I wish the forum agents would look at the topic and maybe they themselves chime in to say apple is aware and working for resolution.

but yes your idea to wait for 17.1 or later before updating is wise. I upgraded all my devices and family devices except for the phones thank the lord we did not do those immediately after iOS 17.0 was released. I just update our iPhone’s last night.

Same issue. I upgraded to an iPhone 15 Pro from an iPhone 8. I sit the two phones side by side and let Apple configure and transfer all my settings and data to my new iPhone. I figured it was just because the phone was new and after moving a few emails, everything would start working as before.

I don’t understand why Apple would take away such a useful feature.

There are 2 other things I wish Apple would implement in their mail app.

First, let users mark and move spam emails into the junk folder. I have to go into Gmail, Yahoo, etc to mark spam emails - what a pain!

Second, Apple won’t let you slide gmails to the left to delete like in other email accounts. You have to open the Gmail email and move it to trash. Another pain in the neck.

I’ve only had my iPhone 15 pro for about 3 weeks. I was having the problem with the Apple Mail app not remembering ‘previously used folders’ to move mail into. Yesterday, I saw where an upgrade to iOS 17.1 fix someone else’s problem. I upgraded from 17.02 to 17.1 last night. Apple’s mail app is now working as before.

Well my iPhone 14 Pro on iOS 17.1.1 does it most of the time - but not always - strangely! 🙄🤷‍♀️

Still a lot of scope for improvement Apple!

I see iOS 18 is on the way.

let’s hope it’s positive!! 😜

To make this feature work, the Mail app looks for patterns in how you have filed similar messages in the past. This process does not succeed 100% of the time, so there will always be messages that won't have a filing suggestion and that is the way it always worked. If you are getting an accurate suggestion most of the time then this bug is not affecting you.